Dispatcher

About the role
We are looking for an organized and efficient Dispatcher to coordinate transportation services in real-time. As a key point of contact between clients, drivers, Customer Service, and the Planning team, you will be responsible for ensuring smooth communication and handling day-of-service tasks.
If you thrive in a fast-paced environment and enjoy problem-solving, we would love to meet you!

Key Responsibilities

• Coordinate communication between clients, drivers, Customer Service (CS), and the Planning team;
• Monitor real-time transportation operations, ensuring efficiency and timely service;
• Support the customer on the day of service, resolving any issues or delays;
• Use dispatch and communication tools (IP phones, Slack, CRM) to maintain smooth operations;
• Handle unexpected situations effectively and ensure minimal disruption to service;
• Maintain accurate and up-to-date records in the dispatch system;
• Collaborate with other departments to ensure customer satisfaction and operational success.
   

Required Hard Skills

• Proficiency in using communication platforms such as IP phones, Slack, and messaging apps.
• Experience with dispatch management systems;
• Background in logistics, tourism, taxi services, or goods delivery coordination;
• A reliable PC, along with headphones and a microphone for communication;
• Stable internet connection for remote work;
• Proficiency in English (C1), and knowledge of Russian or French, German will be an asset:
• Strong understanding of geographic locations within the service areas (Alps);
• Ability to collaborate effectively within a team environment;
• Excellent verbal communication and problem-solving abilities;
• Willingness to work in different shifts (daily/night shifts);
• Highly adaptable, and able to manage unexpected and challenging situations.
   

Work Schedule

• 5 days a week, 12-hour shifts;
• Day and night shifts, with a predetermined schedule;
• Fully remote work.
   

Salary Range

• 1 month of paid training that will help you to know everything about the company
• 700 EUR/monthly during the training and probationary period (1st month);
• Salary not less than €2,000 (based on performance and KPIs).
   

Selection Process

1. Group Interview;
2. Competency-based Interview;
3. Reference check and offer.