Head of Delivery

Phenomenon Studio is a full-cycle design and development company founded in 2019.
We help startups and small to medium-sized businesses build and scale products across Healthcare, EdTech, SaaS, FinTech, and Web3 industries. 
Recognized with 30+ industry awards, we deliver high-quality solutions that combine creativity, technology, and business impact.

We’re looking for a Head of Delivery to align our PM, Design, Art, and Development teams and guarantee smooth, high-quality project delivery.

Team: PM Lead, Head of Design, Head of Art, Head of Engineering
Our services: UI/UX design, Brand Design, Graphic & Motion Design, Web & Mobile Development

Advantages of the role:

• You’ll be the driver of delivery quality across all projects, shaping how clients experience our company
• Work directly with the C-level and department heads, with authority to set standards and processes
• Be the trusted voice of delivery in pre-sale conversations, influencing scope, pricing, and strategy
• Help us scale, building frameworks and processes that enable global growth
• Join a collaborative environment where your decisions shape the business, not just projects

Requirements:

• At least 6 years of relevant experience in delivery leadership within an agency, consultancy, or IT services environment
• Deep understanding of end-to-end design and development workflows
• Hands-on experience tracking and improving key delivery metrics 
• Experience in setting and maintaining delivery standards
• Experience in pre-sales engagement
• Proven track record of managing cross-functional delivery teams
• Strong client-facing communication and conflict-resolution skills
• Familiarity with Agile/Scrum and the ability to adapt processes pragmatically
• Advanced English level
   

Nice to have:

• Experience scaling delivery operations

Responsibilities:

• Delivery & Quality Management
  • Establish and uphold delivery standards across all projects, including processes, tools, and clear Definitions of Done
  • Safeguard the quality of work across design, development, and project management teams
  • Ensure every project is delivered on time, within budget, and aligned with agreed scope
  • Conduct regular reviews and audits of deliverables, proactively identifying and mitigating delivery risks
     
• Cross-Department Coordination
  • Align design, development, and PM teams around shared goals and outcomes
  • Remove bottlenecks, resolve conflicts, and address resourcing challenges
  • Oversee workload balancing and resource planning across multiple teams and projects
     
• Client Partnership & Success
  • Serve as the primary escalation point for any delivery or quality concerns
  • Maintain and exceed client expectations through transparent communication and reliable execution
  • Work closely with Account Management to build strong client relationships and support account growth
     
• Pre-Sales & Project Scoping
  • Collaborate with Sales and Business Development on RFP reviews, client briefs, and requirements gathering
  • Lead project scoping, estimation, and resource planning during the pre-sales phase
  • Represent delivery on pre-sale calls, ensuring commitments are realistic and achievable
  • Contribute to proposals and pitch decks, including process outlines, timelines, and team structures
     
• Team Leadership & Continuous Improvement
  • Drive ongoing process optimization to improve speed, quality, and scalability

  • Foster a culture of accountability, transparency, and continuous improvement across all delivery teams

     

What we offer: 

• Remote work format and flexible schedule
• Autonomy in work, opportunity to build processes, and grow within the company
• Individual development plan and annual performance review
• Workshops and playgrounds for continuous learning
• Compensation for subject-matter training
• Corporate English classes
• Access to IT Loyalty Club
• Accounting support
• 18 working days of annual leave
• 7 working days of sick leave and 7 working days of unpaid leave
• All national public holidays off

Recruitment process: Recruitment interview - Technical interview - Final interview