Support Specialist (gambling)

We are an iGaming company with over three years of experience and a team of more than 1,000 specialists.

Our achievements include eight large-scale projects that are popular among our clients and successfully operate in Tier 1-3 countries. We attract and value highly skilled professionals, allowing us to build efficient processes and successfully expand into new markets.

As we continue to grow, we are looking for a Support Specialist to join our team. Become part of a team that launches new projects across various markets and shapes the future of the iGaming industry!

Why are we looking for a Support Specialist?

We have an internal PWA product used by media buyers, R&D, creatives, and end-users. As we actively scale, we need someone who can quickly respond to incidents, assist with technical and user issues, test basic bugs, and act as the first “line of defense” in case of instability or errors.

Role Objectives

• Ensure smooth product operation through fast response to requests
• Reduce workload from tech integrators and developers by handling routine/repetitive tasks
• Increase satisfaction of users and media buyers

• Keep the knowledge base and PWA service documentation up to date

   

Responsibilities

• Receive and triage requests (Telegram / CRM / Notion) from the team and users
• Verify bugs, reproduce errors, and log them
• Communicate with the tech team: forward bug reports, provide feedback, clarify timelines
• Maintain knowledge base (FAQ, guides, quick fixes)
• Monitor the status of key service components
• Assist with launching new GEOs, landings, and approaches

• Support media buyers and R&D team with product-related questions

   

Requirements

• Understanding of how web applications, trackers, redirects, and pixels work
• Ability to test hypotheses and “reproduce a bug” without panic
• Strong communication, structured thinking, and logging skills
• Confident user of Telegram, Google Sheets, Notion
• Bonus: experience in support/QA for affiliate, PWA, or digital products

• Basic English — enough to navigate interfaces and documentation

   

Why join us?

• Remote work: Monday-Friday, 10:00 AM – 7:00 PM (UTC+2) – no time wasted commuting.
• Competitive salary – your contribution will be well rewarded.
• Paid sick leave and vacation – we care about your health and timely rest. Plus, you get a day off on your birthday!
• Internal company events – exchange knowledge with colleagues and boost your expertise.
• No micromanagement or strict hierarchies – we make quick decisions, and you can always reach out to any team member.
• Guaranteed professional growth and development of new skills.
• We aim to be the best! We offer an energetic and forward-thinking work environment in a profitable company. Our specialists and managers are key to our success, and we always support their initiatives!

🚀 Join the best!