Customer Support Representative (iGaming) Offline

We are looking for a Customer Support Representative to join our growing iGaming team. In this role, you will be the first point of contact for our players, providing fast, friendly, and professional assistance through live chat, email, and messengers. Your main tasks will include helping with account and payment questions, resolving issues, and ensuring a smooth and positive gaming experience.

📌 Requirements:

• Previous experience in customer support (iGaming experience is a big plus).
• Strong written and verbal English (knowledge of additional languages is a plus).
• Ability to work evening and night shifts.
• Excellent communication and problem-solving skills.

• Attention to detail and ability to multitask.

   

🔧 Responsibilities:

• Provide professional and friendly customer support via live chat, email, and messengers.
• Assist players with account, payment, and gameplay inquiries.
• Handle complaints and escalate technical issues when necessary.
• Ensure high-quality service and positive player experience.
• Collaborate with other departments to resolve customer cases.

🕒 Shifts:

• Morning: 08:00 – 16:00
• Evening: 16:00 – 00:00

Night: 00:00 – 08:00 (2 shifts per week)

✨ We offer:

• Full-time remote position with a stable 5/2 schedule.
• Competitive salary.
• Growth opportunities within the iGaming industry.
• Supportive international team and friendly environment.