Bitrix24 Support Specialist

Location:

100% Remote

Job Type:

Contract (Freelance, Individual Entrepreneur, FOP)
Language Requirement:

Ukrainian 

Russian 

English

We are looking for a dedicated Bitrix24 Support Specialist to manage and maintain our Bitrix24 on-premise installations. 

This role focuses on troubleshooting and fixing bugs, performing updates, and collaborating closely with our DevOps team to ensure smooth and secure deployment and operation of Bitrix24 environments. 

The ideal candidate combines technical expertise with strong problem-solving skills and effective communication.
 

Key Responsibilities:

• Diagnose, troubleshoot, and resolve bugs and issues in Bitrix24 on-premise installations.
• Perform regular updates and patches to ensure system security and stability.
• Set up and configure new Bitrix24 on-premise installations in coordination with the DevOps department.
• Collaborate with developers to implement customizations and resolve technical challenges.
• Monitor system performance and recommend improvements.
• Manage backups, disaster recovery plans, and system documentation.
• Provide technical support and guidance to internal users and stakeholders.
• Ensure compliance with security policies and best practices for on-premise systems.
• Maintain clear communication with DevOps and other IT teams regarding system changes and incidents.
• Participate in system audits and compliance checks.
   

Required Skills and Qualifications:

• Proven experience with Bitrix24 on-premise installation, maintenance, and support.
• Strong knowledge of Linux server environments and system administration.
• Proficiency in troubleshooting and bug fixing within Bitrix24.
• Familiarity with database management
• Experience working with DevOps teams and understanding of deployment pipelines.
• Knowledge of networking, security, and system integration concepts.
• Strong organizational, analytical, and communication skills.
• Ability to work in a team-oriented and fast-paced environment.
• Experience with cloud and hybrid Bitrix24 setups is a plus.
• Experience with low code tool such as N8N and Zapier is a plus