Customer Support Specialist

Protemos is a fast-growing product company that develops cloud-based software for managing translation and localization businesses. Our solutions are trusted by localization companies, translation agencies, and freelance professionals worldwide.

We’re expanding and looking for a Customer Support Specialist to join our friendly and ambitious team. If you enjoy helping people, quickly find solutions, and want to grow in the tech industry — we’d love to hear from you!

What we expect from you

• Strong written and spoken English (B2+).
• Excellent communication skills and customer-oriented mindset.
• Willingness to learn and adapt quickly.
• Experience in customer support or sales will be an advantage.

• Interest in technology, SaaS products, and the localization/translation industry is a plus.

   

Your responsibilities

• Support our clients via the client support portal, chat, and email.
• Provide clear and helpful explanations of product features.
• Maintain and regularly update user manuals and guides for our products.
• Investigate and resolve customer inquiries, escalating when necessary.

• Collect feedback from users and share it with the product team.

   

What we offer

• Friendly, open-minded team that values ideas and collaboration.
• Transparent, quality-driven processes with minimum bureaucracy.
• Flexible, results-focused approach — your voice will be heard.
• Official employment and competitive salary.
• Paid sick leave and holiday.
• Hybrid work. 3 days at home, 2 days in the office.
• Benefits: gym membership, mental health support, professional courses, and corporate events.
• Opportunities for career growth within a SaaS company.

• Work schedule: Mon-Fri, 9:00—18:00 (Kyiv time).

   

Why join us?

At Protemos, you won’t just be answering tickets — you’ll help customers all over the world run their businesses more effectively. Your ideas can directly influence how our products evolve, and you’ll grow alongside a company that’s making a mark in the translation industry.

We are looking forward to having you on our team.