Email Deliverability CRM Operations Specialist

We are an iGaming company with more than three years of experience and a team of 1000+ specialists.

Our achievements include 8 large projects that are popular among our customers and successfully operate in Tier 1-3 locations.

The company attracts and values highly qualified specialists, which allows us to build processes efficiently and successfully expand our presence in new locations

We are looking for Email Deliverability CRM Operations Specialist which key responsibilities include advanced diagnostics and strategic analysis of the email environment (SPF, DKIM, DMARC, DNS configuration, blacklist monitoring), proactive reputation management, close collaboration with marketing teams, compliance monitoring, and performance reporting.

      Responsibilities:

• Deliverability & Technical Operations
• Monitor and improve email deliverability metrics across transactional and marketing campaigns.
• Conduct technical audits (SPF, DKIM, DMARC, DNS, IP reputation, blacklist checks) and implement corrective actions.
• Manage SMTP setups (Mailgun, SendGrid, etc.) and ensure their optimal performance.
• Oversee domain and IP reputation management, IP warming, and DNS configuration.
• Ensure compliance with GDPR and other global email marketing regulations.
• Manage and optimize CRM processes within Smartico.
• Build and optimize segmentation strategies to increase engagement and sender reputation.
• Identify key metrics, monitor trends, and provide actionable insights for improvement.

• Prepare regular performance and compliance reports using analytics tools (Power BI, Looker Studio, etc.).

   

  Key Skills and Experience:

• 3+ years of experience in email deliverability, CRM operations, or ESP management.
• Experience with Smartico CRM or similar platforms.
• Hands-on experience with Mailgun, SendGrid, or custom SMTP setups.
• Strong understanding of SPF, DKIM, DMARC protocols, DNS configuration, and troubleshooting.
• Familiarity with deliverability tools (Folderly, Warmy, GlockApps, mail-tester, etc.).
• Knowledge of segmentation, engagement metrics, and audience lifecycle management.
• Experience managing multiple projects and coordinating cross-functional teams.

• Analytical mindset, strong attention to detail, and ability to translate data into actionable insights.

   

  Why you should join us:

• We work remotely: Mon-Fri, from 10:00 to 19:00 (GMT+3) – save time by avoiding commuting.
• Paid vacation and sick leave  – we care about your health and timely rest.
• Cool creative gifts for holidays and events – we know how important it is to delight our employees on special occasions. 
• Competitive salary  – your contribution will be properly valued. 
• Participation in company internal events  – knowledge exchange among colleagues and enhancing your expertise. 
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.

• 100% guaranteed professional development and acquisition of new skills.

   

  This role is designed for someone who can build and lead the deliverability function from scratch, ensuring that email remains a reliable and effective communication and marketing channel for the company