HelpDesk Engineer

Ixilix is a technology-driven company that builds high-quality solutions and long-term partnerships. Our team is growing, and we are looking for a HelpDesk Engineer

Responsibilities:

• OS installation and configuration: Windows, Ubuntu, basic Linux
• User technical support (onboarding, solving typical requests)
• Software installation and update (MS Office, Zoom, VPN, mail, etc.)
• Basic maintenance and diagnostics of computer equipment (dust cleaning, adding RAM, replacing HDD)
• Remote access skills (Anydesk, TeamWiever, RDP, SSH)
• Initial diagnostics of technical malfunctions (PC, peripherals, network)
• Keeping records of requests through the HelpDesk system (Jira, GLPI or similar)
• Understanding PC architecture and OS operating principles
• Basic Windows / Ubuntu administration skills
• Ability to communicate with users in plain language
• Systematicity, responsibility, basic technical soft skills

Preferred Skills:

• Experience in a similar position
• In-depth knowledge of Windows / macOS and basic skills in network configuration (TCP/IP, DNS, DHCP)
• Experience in building basic infrastructure accounting

What we offer:

Rewards & Celebrations 

• Quarterly Bonus System
• Team Buildings Compensations
• Memorable Days Financial Benefit

Learning & Development

• Annual fixed budget for personal learning 
• English Language Courses Compensation
• Slovak Language Courses Compensation

Time Off & Leave

• Paid Annual Leave (Vacation) - 24 working days
• Sick leave - unlimited number of days, fully covered

Wellbeing Support

• Mental Health Support (Therapy Compensation)
• Holiday Helper Service

Workplace Tools & Assistance

• Laptop provided by Company

Work conditions:

• Hybrid work in Bratislava
• Flexible 8-hour workday, typically between 9:00 - 18:00 CET
• Five working days, Monday to Friday
• Public holidays observed according to Ukrainian legislation

At Ixilix, we value transparency, trust, and ownership. We believe that great results come from people who care - about their work, their team, and the impact they create. 

Sounds like you? Let’s connect! We’re just one click away.