Technical Implementation Manager

About Emmacare

Emmacare is a leading SaaS platform powering chronic care management, remote patient monitoring, and telehealth workflows. We partner with physician groups, home health agencies, and payers to improve outcomes for patients with chronic conditions through advanced care coordination, real-time monitoring, and secure integrations with EMRs and other clinical systems.

We are seeking a Technical Implementation Manager to join our growing team. This role is central to deploying Emmacare for new clients, integrating with healthcare systems, and ensuring seamless technical onboarding. You will work closely with customers, technical teams, and clinical stakeholders to deliver successful implementations.

Key Responsibilities

• Lead technical implementations of Emmacare’s platform for new and existing clients, ensuring projects are delivered on time and meet customer requirements.
• Act as the technical lead during onboarding and continuous support of existing clients' interfaces. 
• Configure and optimize platform deployments, ensuring scalability and reliability for large datasets
• Build, test, and maintain integrations using REST APIs, HL7/FHIR, EDI, and secure messaging protocols.
• Leverage our AWS infrastructure (ECS, EC2, RDS) for scalable and secure deployments.
• Oversee successful data and workflow integrations with EMRs.
• Collaborate with internal engineering teams to troubleshoot and resolve implementation challenges.
• Serve as the technical point of contact for customers throughout the onboarding process, ensuring clear communication and customer satisfaction.
• Document implementation processes and contribute to best practices for future deployments.

Requirements

• Technical Expertise
  • Strong experience with PHP and Symfony framework.
  • Proficiency with MariaDB (preferred) or MySQL.
  • Hands-on experience with AWS services: ECS, EC2, and RDS.
  • Knowledge of REST API design and implementation.
• Healthcare Industry Knowledge
  • Familiarity with Electronic Medical Records (EMR) systems.
  • Experience with HL7/FHIR standards.
  • Understanding of secure messaging and EDI workflows.
• Soft Skills & Communication
  • Excellent communication skills, with the ability to work directly with customers and internal stakeholders.
  • Experience in customer-facing technical roles (implementation, integration, or support).
  • High-level proficiency in English (written and spoken).

Preferred Qualifications

• Previous experience working in a healthcare SaaS or health IT environment.
• Project management or client success experience.
• Flexible hours. Customers are US based. 

Why Join Emmacare?

• Be part of a fast-growing company innovating in chronic care management and telehealth.
• Work on meaningful projects that directly improve patient outcomes.
• Collaborate with a dynamic, mission-driven team.
• Competitive compensation and growth opportunities.