Middle Operations Engineer

SMTP.com Integrated Operations Center is looking for an ambitious Middle Operations Engineer to join our growing team. A successful candidate will be essential in maintaining a modern email delivery platform that serves thousands of customers worldwide. 

You will support a complex email delivery platform and ensure its stability and availability.

As part of Integrated Operations, you will work closely with DevOps, Development, and Customer Success departments, performing a critical role in connecting the dots between the early stages of new product creation and its live delivery and continuous support and improvements.

Requirements:

• 4+ years of hands-on recent experience in Linux server-side system administration (including advanced OS network administration)
• Practical experience and core concept understanding of the industry-standard Incident Management process
• Ability and willing to create and maintain best-in-class technical documentation, processes, and procedures 
• Solution-driven mindset, strong problem-solving skills 
• Ability to be a part of off-hours on-call rotation and escalation schedule
• Confident spoken and written English language

Qualifications/Experience:

• Hands-on expertise in Linux OS (Ubuntu, AWS Linux) administration
• Experience in virtualization and containerisation technologies (LXC, Docker swarm, K8S as a plus) and Cloud computing (AWS experience preferred).
• Bash/python scripting experience for daily routine automation.
• General database administration experience (SQLs, Redis, MongoDB)
• Experience in DNS server administration (management, replication, redundancy, configuration)
• Experience (1+ years) in task automation - Ansible CM or similar
• Experience in monitoring systems administration (Prometheus+Grafana)

Responsibilities:
 

• Maintain and support a hybrid ecosystem of 500+ servers, ensuring stability, reliability, and performance across on-premises and cloud environments.
• Execute and improve Operations processes that align with defined SLOs/SLAs, helping the team achieve uptime and service availability goals.
• Play a key role in incident management, serving as an escalation point for complex issues and providing efficient, timely resolutions during both business hours and on-call rotations.
• Support and enhance monitoring and observability systems to enable faster detection, alerting, and resolution of issues with minimal customer impact.
• Assist in implementing and maintaining high-availability, backup, and disaster recovery solutions to ensure business continuity.
• Collaborate with DevOps and platform teams on cloud and infrastructure initiatives, contributing expertise in operations, monitoring, and day-to-day system support.
• Contribute to hybrid infrastructure optimization, identifying opportunities for better resource utilization and operational efficiency.
• Maintain accurate and current documentation for systems, infrastructure components, services, and processes to support consistency and knowledge sharing.
• Participate in the release management cycle, ensuring operational readiness and smooth integration into production environments.

We offer:
⏰  B2B contract / Free opening and dedicated accountant for your PE (FOP) with full tax coverage for Ukrainian residents
🏝 Social package: paid vacation and sick leaves (29 days)
💸 A transparent assessment and reward policy with a yearly review
👍 Ongoing professional development
🎓 An active and friendly team of professionals comfortable to work with and achieve your goals!