Trust and Safety Lead, Customer Support to $2500

About Us AI platform where fans pay to chat with AI versions of influencers and celebrities.

Fans can chat, gift and buy content.
 

The Job: Lead Trust & Safety and Customer Support. You will do the work yourself first, then hire and manage a team as we scale. You will be a full part of the team.
 

Day-to-Day:

• Review AI-flagged chats. Decide: ban, unban, escalate, or message user

(Must be comfortable with sensitive material)

• Review video or photo content uploaded by creators and check that it is compliant with our policies.
• Tag and describe video or photo content uploaded by creators.
• Handle support emails: payments, missing content, account deletions
• Improve SOPs and build the team as we grow
   

You Need:

• 5+ years doing customer support/trust & safety/moderation
• You've built and managed a support/trust & safety team (mandatory)
• Good judgment on edge cases and false positives
• Perfect English, professional tone
• Comfortable seeing sensitive material
• Your own computer and stable internet
   

Pay & Growth:

• Full-time remote
• Senior-level pay
• You'll build an entire department as we scale.

How to Apply:

1. First word of your message: "Falcon"
2. Tell us how your experience is relevant to this job (3-5 sentences)
3. Describe when you built a team and how you'd do it again (2-3 sentences)
4. Send a 2 minute Loom video about your experience

Skip any step = automatic rejection.