CRM Project Manager
Ukrainian Product
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Key Responsibilities
- Project Management
- Develop and manage detailed implementation project plans.
- Coordinate all stages of CRM deployment β from initial briefing to Go-Live.
- Monitor project risks, deadlines, scope, and quality.
- Client Engagement
- Lead pre-project discussions and client workshops.
- Conduct onboarding sessions, demos, and training for key users.
- Provide Hyper Care support post-implementation.
- Team Leadership
- Assign and monitor tasks across the implementation team.
- Develop and mentor team members, ensuring performance growth.
- Maintain internal documentation and knowledge sharing.
- CRM Configuration Oversight
- Oversee setup of business logic, user roles, reference data, forms, and fields.
- Collaborate with Dev and QA teams on custom client requests.
- Support the development of user manuals and documentation.
- Analytics and Reporting
- Track and evaluate KPIs for all implementation projects.
- Generate project status reports for leadership.
Contribute to process improvements based on client feedback.
Required Skills & Qualifications
- 3+ years of experience in CRM implementation project management (preferably in pharma or FMCG).
- Strong knowledge of CRM systems, sales force automation, and field force workflows.
- Proven team leadership and delegation skills.
- Client-facing experience with C-level stakeholders.
- Proficient in Excel, PowerPoint, Jira/Bitrix, and basic Power BI.
English proficiency: B2 or higher.
Preferred Qualifications
- Experience with Proxima Cloud CRM, Salesforce, Veeva, or similar platforms.
- Familiarity with SQL or basic database configuration.
Project management certifications (PMP, PRINCE2, or Agile).
What We Offer
- Competitive salary with performance-based bonuses.
- Opportunity to manage international deployments (e.g., Brazil, Romania, Mexico).
- Clear growth path toward Head of Delivery.
- CRM and project management training and certifications.
Flexible schedule and remote work options.
Additional Responsibilities:
- Monitor and manage the financial performance of the implementation department.
- Collaborate closely with Sales and Customer Success teams to ensure alignment and seamless client experience.
- Develop and implement KPIs for the implementation team to ensure high performance and accountability
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