Proxima Research

CRM Project Manager

Ukrainian Product πŸ‡ΊπŸ‡¦

Key Responsibilities

  • Project Management
  • Develop and manage detailed implementation project plans.
  • Coordinate all stages of CRM deployment β€” from initial briefing to Go-Live.
  • Monitor project risks, deadlines, scope, and quality.
  • Client Engagement
  • Lead pre-project discussions and client workshops.
  • Conduct onboarding sessions, demos, and training for key users.
  • Provide Hyper Care support post-implementation.
  • Team Leadership
  • Assign and monitor tasks across the implementation team.
  • Develop and mentor team members, ensuring performance growth.
  • Maintain internal documentation and knowledge sharing.
  • CRM Configuration Oversight
  • Oversee setup of business logic, user roles, reference data, forms, and fields.
  • Collaborate with Dev and QA teams on custom client requests.
  • Support the development of user manuals and documentation.
  • Analytics and Reporting
  • Track and evaluate KPIs for all implementation projects.
  • Generate project status reports for leadership.
  • Contribute to process improvements based on client feedback.

     

Required Skills & Qualifications

  • 3+ years of experience in CRM implementation project management (preferably in pharma or FMCG).
  • Strong knowledge of CRM systems, sales force automation, and field force workflows.
  • Proven team leadership and delegation skills.
  • Client-facing experience with C-level stakeholders.
  • Proficient in Excel, PowerPoint, Jira/Bitrix, and basic Power BI.
  • English proficiency: B2 or higher.

     

Preferred Qualifications

  • Experience with Proxima Cloud CRM, Salesforce, Veeva, or similar platforms.
  • Familiarity with SQL or basic database configuration.
  • Project management certifications (PMP, PRINCE2, or Agile).

     

What We Offer

  • Competitive salary with performance-based bonuses.
  • Opportunity to manage international deployments (e.g., Brazil, Romania, Mexico).
  • Clear growth path toward Head of Delivery.
  • CRM and project management training and certifications.
  • Flexible schedule and remote work options.

     

Additional Responsibilities:

  • Monitor and manage the financial performance of the implementation department.
  • Collaborate closely with Sales and Customer Success teams to ensure alignment and seamless client experience.
  • Develop and implement KPIs for the implementation team to ensure high performance and accountability
Published 28 August
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