Retention Marketing Specialist

Join Our Team at TechVill!

Hey there! TechVill is one of the fastest-growing home services companies in North America, and we’re leading the way in appliance repair and beyond.

To continue our expansion and strengthen customer loyalty, we’re looking for a Retention Marketing Specialist who will take full ownership of retention strategies, create personalized communication flows, and maximize customer lifetime value. This is your chance to join a fast-scaling company and make a measurable impact on growth.

You Are Our Colleague If:

We’re looking for an independent, systematic, and results-driven professional with proven expertise in retention marketing.

Here’s what makes you a great fit for this role:

• 2+ years in retention marketing or CRM marketing roles.
• Proven track record of working with international projects (U.S./Canada) — at least 1–2 years preferred.
• Proficiency with email and CRM systems (building, segmenting, and managing campaigns).
• Deep understanding of retention metrics (CRR, LTV, CAC vs CLV, Churn, Retention rate).
• Strong skills in segmentation and personalized communication flows.
• Experience in A/B testing and campaign optimization.
• Data-driven approach to decision-making.
• Analytical Thinking: You can structure complex data, identify insights, and transform them into actionable strategies.
• Strategic Mindset: Ability to design and implement long-term retention strategies that drive measurable business outcomes.
• Creativity: You know how to design engaging, personalized campaigns that resonate with customers.
• Result-Oriented: You focus on outcomes — improving LTV, reducing churn, and increasing customer engagement.
• Initiative: You proactively suggest solutions, test new approaches, and drive projects forward.
• English Proficiency: Intermediate level for daily communication and coordination.

What You’ll Be Doing:

• Build and execute retention marketing strategies from scratch.
• Develop and optimize email and CRM campaigns to increase engagement and loyalty.
• Create personalized customer communication flows for different segments.
• Analyze key metrics (LTV, Churn rate, Retention rate) and prepare actionable insights.
• Conduct A/B testing to improve effectiveness of campaigns.

• Collaborate closely with the product and marketing teams to align retention activities with business goals.

   

What You Will Get

• Flexible remote work arrangement.
• Competitive payment in USD.
• Opportunities for professional growth and learning.
• Future relocation prospects to Canada.
• A supportive and collaborative team environment.

• Fully English-speaking work culture.

   

Why TechVill?

We’re proud of what we’ve built so far:

• #1 Repair Company: We’re recognized by a top appliance manufacturer as the best in the city.
• 40,000+ Happy Customers: We’ve earned their trust with exceptional service.
• Explosive Growth: Expanded to four major Canadian cities in 2024, aiming for 120 locations across North America by 2030.
• Big Ambitions: We’re on a mission to set new standards in home services.
• Award-Winning Service: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.
   

Ready to join a team that’s setting new standards in-home services? Apply now and let’s grow together!🚀