Customer Success Manager

Product that needs your engagement 

Mobion is a cloud-based white-label platform for ride-hailing, delivery, and corporate transport services. Launched in 2016 by Devart, it supports operators in 6+ countries and has handled over 20 million rides for 4M+ users and 500K drivers. 
 

Our ecosystem includes rider and driver apps, a real-time dispatch system, admin dashboards, and branded web portals — all backed by a secure, scalable Azure infrastructure. We offer both SaaS and franchise models to help partners grow fast across regions. 
 

Your future team of professionals 

You will join a 40+ person team that unites product managers, engineers, designers, and sales experts, all focused on scaling Mobion globally. We are a close-knit group that values transparency, collaboration, and ownership, where every voice matters. 
 

Your future challenges

• Onboarding & Activation: Own the end-to-end onboarding flow: success plans, training, data/imports, go-live. Target time-to-first-value and activation.
• Adoption & Value: Drive feature adoption across rider/driver apps, dispatch, admin dashboards and web portals;
• Risk & Escalations: Monitor health scores, predict churn risks
• Expansion & Revenue: Identify upsell/cross-sell, partner with Sales on expansion plays and renewals;
• Insights : Convert customer feedback into crisp product requirements, prioritize with Product.
• Process & Tooling: Build scalable CS processes (playbooks, runbooks, templates) 
   

Impact you will make 

• Assist in onboarding new customers and guide them through the initial setup.
• Conduct product training sessions to ensure customer understanding.
• Develop and improve onboarding materials (tutorials, documentation) and customize processes for different customer segments.
• Maintain regular communication with customers via calls, emails, or meetings.
• Monitor customer health scores and engagement levels.
• Build and manage long-term strategic customer relationships.
• Work with support and product teams to resolve complex issues and develop strategies to minimize recurring problems.
• Develop customer success stories and case studies.
• Create and lead customer engagement programs (webinars, community events).
• Identify upsell and cross-sell opportunities and collaborate with sales teams to drive account expansion.
• Develop customer expansion strategies based on data insights to contribute to revenue growth and increase customer lifetime value.

Skills we are looking for 

Must-have:

• 4+ years in Customer Success/Account Management for B2B SaaS
• Proven track record improving adoption and reducing churn through structured success plans
• Strong executive communication
• Data-driven mindset: interpret product usage, turn insights into actions
• Excellent English (Upper-Intermediate+)

Nice-to-have:

• Domain exposure to mobility/logistics/marketplaces or multi-sided platforms
• Experience launching trials and complex onboardings with integrations
• Ability to write clear docs, tutorials, and deliver enablement webinars
• Familiarity with release/change management in a fast-shipping product org

Benefits you get

• Maintain your work-life balance

Manage your own working hours with our flexible schedule

19 days of annual vacation granted on a pro-rata basis

No overtimes required

• Hybrid type of cooperation

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world

• Stay healthy

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.

15 working days of sick leave per year — because your health is a priority.

• Grow with us

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team

Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team.

• Stand with Ukraine!

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help

We are a perfect match if you share our values

We are professionals in our field.

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.

We know how to focus on the product, think big, and at the same time delve deep into the details.

We create a calm and friendly atmosphere within the company.

We value the freedom of open and transparent communications.

Radical honesty is embedded in the foundation of our culture.

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.

Our Hiring Process

• Recruitment Interview
• Technical Interview
• Offer Call 
   

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted. 
 

The timeframe for feedback between interview stages may take up to 2 weeks.