Head of Community Management

We are a group of companies that has been operating globally since 2020. We are represented on the market by several sports and casino brands. Over the past year, we have successfully doubled our scale and received the Best Sportsbook Operator award at the SiGMA Awards. We are currently continuing to develop actively and are recruiting for the following positions   Head of Community

About the Role

We’ve reached a new stage in our brand evolution where community is no longer a “nice to have” — it’s a must-have. As our products scale across Tier-1, Africa, LatAm, and Asia, we’re looking for a Head of Community Management who can build a global community infrastructure from scratch and turn it into a key player retention and loyalty engine.

This role requires building the entire community ops framework — including tone of voice, local team hiring, social platform setup, live chat dynamics, and user-generated content strategies. You’ll have full ownership and a chance to shape something big and scalable.

Key Responsibilities

• Build and lead the global community management function across casino/sports verticals
• Launch and manage localized communities across Tier-1, Africa, LatAm, and Asia
• Set up and grow regional social channels: Telegram, Instagram, Discord, forums, etc.
• Hire, train, and oversee local community managers and moderators
• Create engaging formats: live chat culture, memes, micro-guides, user stories, reaction content
• Develop “admin characters” (meme personas) to build channel identity and community trust
• Build 24/7 community support processes in collaboration with Customer Care
• Track community impact on key metrics: CRC (Community Retention Cost), UGC volume, engagement
• Work cross-functionally with Product, CRM, Support, Performance, and Affiliate teams

Requirements

• Experience launching and scaling communities in iGaming, betting, Web3, esports, or similar
• Strong understanding of how community drives retention, loyalty, and acquisition
• Experience managing localized teams across diverse regions and cultures
• Hands-on approach to content, comms tone, and platform mechanics
• Ability to hire and grow community talent (mods, creators, regional leads)
• B2+ level English and comfort working in a multicultural, international environment
• High ownership mindset, leadership skills, and operational structure

What We Offer

• Full ownership to build a global iGaming community from the ground up
• Direct impact on business and product metrics: retention, brand trust, acquisition cost
• Supportive environment: strong product, marketing, and analytics teams
• Flexible remote-first setup with multicultural collaboration
• Competitive compensation + KPI-based bonus

About Vintogroup

VintoGroup is an international iGaming company managing a portfolio of online casino and sports betting brands.

With many years of experience, we are recognized in the industry for our high level of expertise, consistent performance, and technology-driven approach. Our projects are regularly honored with prestigious international awards.

Over the past year, the company has demonstrated exponential growth and continues to scale rapidly.

Joining VintoGroup means becoming part of a fast-growing organization and building your career alongside us.

Send us your CV — you might be our next C-level team member.