VIP Account manager

We are a fast-growing provider in the iGaming industry. We have a goal of using modern entertainment technology and creative solutions to expand our customer base and achieve long-term success. We merge high-level service with varying knowledge of markets so that we give our VIP clients much better gambling adventures than ever before.

We are looking for you if you’re passionate about:
 

• Being the first point of contact with VIP customers, thereby building a strong relationship.
• Designing specific approaches to increase engagement and satisfaction among VIP customers.
• Organizing and manning activities and events targeting VIPs as a way of boosting loyalty levels and encouraging more play time.
• Analyzing trends in information about VIP customers to make sure there are no missed opportunities or unsuccessful actions.
• Working collaboratively across teams to deliver flawless experiences for the most valuable clients
• Resolving customer complaints quickly so they stay satisfied.
• Updating our highest paying customers with regular news about events, latest promotions, offers etc
• Increasing retention rates through data-driven approaches that encourage customer loyalty.

We the following expertise from you:
 

• A minimum of two years’ experience in VIP management or a similar position.
• Proven experience in planning and executing VIP events and activities.
• Account Management or Customer Relationship background, ideally within iGaming.
• In-depth knowledge of the igaming/sports betting market and key performance indicators (KPIs).
• Strong analytical skills to analyze customer data and inform company’s strategic decisions.
• CRM systems and communication software proficiency for team collaboration
• Regulatory compliance relevant to industry understanding is important.

We will appreciate if you happen to have these qualities:

• A VIP client needs-orientated approach;
• Exceptional communication skills in both Hindi and English
• Swift problem-solving abilities that allow easy addressing and resolving of clients’ issues
• Attention to detail that enables provision of high level services whilst maintaining accuracy
• Willingness to work a flexible schedule (no night shifts, but occasional weekend work)