Support Specialist

Webxloo, LLC is looking for an experienced Customer Support Specialist. This role is responsible for providing customer service to the existing customers. The successful candidate must possess professional work etiquette, speak clearly and confidently.
 

Excellent English is a must.

Responsibilities:

• Provide excellent customer service and support to clients via phone, email, and chat.
• Assist clients with product inquiries, troubleshooting, and technical support.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Stay up-to-date on product knowledge in order to effectively assist customers.
• Follow up with customers.
• Responsibility for researching and resolving complaints to ensure customers' retention and satisfaction.
   

Experience and Skills needed:

• Strong computer skills and technical knowledge.
• Proven customer service experience in a call center environment.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent follow-up skills.
• Professional phone etiquette with the ability to communicate clearly and professionally.
• Good conflict resolution skills.
• Strong sales skills with the ability to upsell products and services.
• Exceptional customer service skills with the ability to handle difficult situations.
• Level of experience: Middle
   

100% remote.

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Apply today to join our team as a Support Specialist!
 

Job Type: Full-time

Work Location: Remote