Support manager, Antifraud and Support (IGaming)

Gamzix company, a dynamic player in the iGaming industry:
· was founded in March 2020 with a vision to redefine the world of online slot games
· has already successfully produced 60 slot games
· the team has grown to over 100 skilled professionals and we continue to grow
· two strategically located offices in Europe
· with a strong focus on quality and compliance, we hold the prestigious MGA B2B Critical Supply License
·and certifications from industry leaders iTechLabs and GLI, ensuring the highest standards

Responsibilities
Risk Management:
 

• Monitor client activity to identify and mitigate potential risks.
• Evaluate and optimize the effectiveness of existing risk logic and controls.
• Collaborate with cross-functional teams to investigate and address identified risk cases.
• Prepare detailed reports on detected risk incidents and provide actionable insights.

Level 2 Support:
 

• Investigate and resolve issues related to the operation of gaming products.
• Provide professional consultations and support to B2B product partners.
• Conduct preliminary research and escalate partner inquiries to the technical team with comprehensive context.

Requirements
 

• Bachelor’s degree or higher in Mathematics, Technical Sciences, or a related field.
• Prior experience in risk management, technical support, or customer support is a plus.
• Solid understanding of product and support team workflows is preferred.
• Strong analytical mindset with a passion for data analysis and configuring systems.
• Exceptional attention to detail, accountability, results-driven approach, and teamwork skills.
• Intermediate or higher proficiency in English (both written and verbal).
• Proficiency in Microsoft Excel (basic formulas and pivot tables).
• High motivation to deliver outstanding service and solutions to clients.

What we offer:

• A-class office, Mokotow, Warsaw
• Competitive salary in the IT field
• Paid taxes
• State holidays are paid
• 10 days for paid sick leave
• 28 days of paid vacation: 18 and 10 days separately
•  Medical Insurance
• Courses/training reimbursement
• Corporate English courses: business or general, morning or evening schedule
• People-oriented company with the work&life balance
• Opened and friendly communication
• Corporate team buildings and activities