CRM Manager

We are an iGaming company founded over 4 years ago by a group of passionate professionals — today we’re a team of 1300+ experts! We operate 10 successful in-house brands across Tier 1–3 markets and continue to grow fast.

Our advantages are IGaming, 10 brands, operations in Tier 1-3 countries, stability, the ability to implement and develop!

We’re looking for an experienced CRM Manager to build our retention strategy from scratch using data-driven approaches, personalized communication, and localization for the LATAM market.

Your responsibilities:

• Build full retention funnel: welcome, onboarding, churn-prevention, reactivation

• Launch and manage multi-channel automated campaigns (email, push, SMS)

• Create and lead VIP programs

• Conduct CRM audits and optimize existing communications

• Track and improve key metrics: LTV, retention rate, churn, DAU/MAU, ARPU

• Collaborate closely with product, analytics, and marketing teams

Requirements:

• 2+ years of experience in CRM/Retention within iGaming

• Strong understanding of user lifecycle and behavioral analytics

• Experience with email, push, SMS campaigns

• Knowledge of CRM and BI tools (dashboards, segmentation, cohorts)

• Experience with LATAM region is a strong advantage

• Fluent in English (Spanish is a big plus)

Why Join Us

• Launch a new iGaming brand from the ground up
• Own the full content process — from strategy to execution
• Collaborate with a professional and creative team
• Enjoy the flexibility of a fully remote role
• Competitive compensation and room to grow