Client Experience Lead

Client Experience Lead

Location: Remote · Full-time

Company: JetOctopus — SaaS for Technical SEO

We’re looking for a specialist from Ukraine who genuinely cares about people and knows how to turn customers into raving fans.

At JetOctopus, we build powerful SEO tools for technical teams — but we believe even the most complex platform should come with human support that feels like magic. That’s where you come in.

💼 Your mission:

To make every customer feel supported, understood, and empowered.

To build trust, deliver clarity, and become a go-to person for all things JetOctopus.

🧩 What you’ll do:

Be the first point of contact for our clients — friendly, fast, and professional

Build strong, long-term relationships with users (mostly SEO professionals & agencies)

Help clients get the most out of our platform — through proactive communication, onboarding, and support. 

Gather feedback, identify friction points, and turn them into actionable insights

Monitor accounts, flag issues before they arise, and help resolve them smoothly

Work closely with our Product and Marketing teams to align customer needs with company goals

🎯 We’re looking for someone who:

- Speaks and writes flawless English (C1–C2)

- Is highly empathetic and people-focused

- Has great communication skills — warm, clear, proactive

- Is tech-savvy and curious about SEO/SaaS products

- Can stay organized while handling many interactions

- Has at least 1 year of experience in Customer Support / Success / CX (ideally in tech or SaaS)

♥️We offer:

- Remote-friendly work and flexible hours

- Supportive team and open communication culture

- Real impact on product and customer experience

- Opportunity to grow in a global B2B SaaS company

This isn’t a support desk job.

This is a relationship-driven role where you’ll have the autonomy and trust to build meaningful connections with our clients.

Sound like you?

👉 Drop us a message with a few words about yourself and let’s talk!