ORM/SERM Specialist

Join United Tech as an ORM/SERM Specialist! Unlock your potential by shaping the way the world sees top-tier brands. You will play a pivotal role in crafting and launching reputation-management processes from the ground up. Your work will directly influence brand image and trust

About the product: It is a web communication platform connects users worldwide with a wide range of features. Launched in 2020, it has passed all MVP testing stages and attracts a growing number of long-term users. The platform enables 24/7 communication and content sharing without compromising performance or user experience. With a focus on high-load handling, excellent UX/UI, and a unique monetization strategy, we offer a top-tier product in the market. Our global goal is to become a top 5 international social networking service, with plans to expand into Latin American and Asian markets

In this role, you will

• Own and maintain company brand pages on review platforms: keep information, visuals, and updates fresh and engaging
• Respond promptly to new reviews, both positive and negative, and work with customers to resolve issues and foster goodwill
• Monitor branded search results, suppress negative content by promoting positive or neutral assets, and ensure our narrative comes through first
• Engage in brand-related conversations on forums (Reddit, Quora, etc.) to build and reinforce a positive public perception
• Design and implement strategies that encourage satisfied customers to leave reviews, using creative incentives and mechanics
• Analyze reviews and brand mentions regularly to uncover recurring pain points or service gaps
• Synthesize insights into clear recommendations for internal teams (support, product, etc.) to enhance overall customer experience
• Report on reputation trends, measure the impact of your initiatives, and track sentiment shifts over time

It’s all about you
1.5-2 years of hands-on experience as an ORM/SERM Specialist

• Background in American brands or products
• Proven track record in developing ORM/SERM strategies
• Solid understanding of SEO principles
• Experience managing multiple brand portfolios simultaneously
• Familiarity with other digital marketing channels
• Skilled in navigating and contributing to online forums (Reddit, Quora)
• English proficiency at B2 level or higher
• Result-oriented mindset with a focus on measurable outcomes
• Strong communication skills and ability to build relationships
• Structured thinker who can break down complex problems into clear actions

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Workspace rental reimbursement in other cities and abroad
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical Interview
• Test task
• Final Interview
• Reference check
• Offer