Customer Support Agent (Romanian-speaking)

A bit about our team. Medvoice is a Ukrainian EdTech company founded in 2019. We have built an educational platform for doctors of various specialties, operating on a subscription model, and we continuously generate new content for it. This makes professional medical education accessible, systematic, and up-to-date.

The Medvoice Support Team helps doctors make their learning continuous and modern. Our audience varies greatly in age and specialization, and we have recently entered the Romanian market. That’s why we are looking for a new Support Agent with Romanian language skills to join our team.

We’d love to see you on our team if you:

• Have at least 1 year of experience as a Support Agent;
• Speak Romanian fluently and correctly;
• Have confident English at B2 level;

• Are ready for professional challenges and can deliver excellent customer experience in any situation.

   

What you will do:

• Communicate with clients via messengers, email, and phone (in Romanian);
• Moderate course participant chats;
• Assist with connecting to broadcasts and other technical issues during educational events;
• Work with the customer database, collect client information, and update the CRM system;
• Organize and verify data, send mailings;

• Help clients resolve questions and objections.

   

What we offer:

• Fully remote work;
• Working hours: 13:00–21:00 (2 floating days off per week);
• Paid vacation (20 working days), paid days off, and sick leave;
• Stable monthly salary payments;
• Work in an innovative, well-structured company;
• A close-knit team and friendly atmosphere;

• Corporate training and professional development within the company.

   

We look forward to receiving your CV!