Account Manager

FAVBET Tech develops software that is used by millions of players around the world for the international company FAVBET Entertainment.
We develop innovations in the field of gambling and betting through a complex multi-component platform which is capable to withstand enormous loads and provide a unique experience for players.
FAVBET Tech does not organize and conduct gambling on its platform. Its main focus is software development.

Main areas of work:

• Betting/Gambling Platform Software Development — software development that is easy to use and personalized for each customer.
• Highload Development — development of highly loaded services and systems.
• CRM System Development — development of a number of services to ensure a high level of customer service, effective engagement of new customers and retention of existing ones.
• Big Data — development of complex systems for processing and analysis of big data.
• Cloud Services — we use cloud technologies for scaling and business efficiency.

Responsibilities

• Building Relationships with Providers (3rd Party Integrations)
  Initiation, development, and maintenance of working relationships with external providers/partners for third-party service integrations.
• Status Communication
  Informing stakeholders about progress, risks, blockers, and planned steps; preparing agreed reports, summaries, and overviews.
• Processing Requests and Facilitating Changes
  Collecting, clarifying, and structuring new requests; supporting implementation and aligning results.
• Report Preparation
  Creating specialized reports on completed work during the week, task status updates with providers, and deadline revisions.
• Participation in Meetings
  Participating in team meetings to obtain up-to-date task statuses and prioritize them; initiating meetings to investigate various tasks with the technical team.
• Onboarding Support
  Introducing new team members to processes, contacts, and client context; adapting documentation and access permissions.
• Maintaining Working Documentation
  Systematically maintaining statuses, decisions, agreements, priorities, escalations, and changes, as well as technical documentation and its versions in an accessible format, including:
• Core integration documentation
• Infrastructure specifications (IP, domains, ports)
• Communication channel documentation

Requirements & Qualifications

• 1–2 years of experience in client-facing roles such as Account Manager, Customer Success Manager, or Service Manager within an IT company.
• 1+ year of experience delivering presentations and status updates — independently preparing reports, summaries, and facilitating client meetings.
• Hands-on experience with Jira (task creation and reporting) — at least 6 months.
• Experience working with admin systems and providers’ back-office platforms — minimum 6 months.
• Technical documentation management skills — 1 year of experience maintaining structured and versioned documentation.
• Experience in incident handling is a plus but not a mandatory requirement.

We offer:

• 30 day off — we value rest and recreation;
• Medical insurance for employees and the possibility of training employees at the expense of the company and gym membership;
• Remote work or the opportunity — our own modern lofty office with spacious workplace, and brand-new work equipment (near Pochaina metro station);
• Flexible work schedule — we expect a full-time commitment but do not track your working hours;
• Flat hierarchy without micromanagement — our doors are open, and all teammates are approachable.

During the war, the company actively supports the Ministry of Digital Transformation of Ukraine in the initiative to deploy an IT army and has already organized its own cyber warfare unit, which makes a crushing blow to the enemy’s IT infrastructure 24/7, coordinates with other cyber volunteers and plans offensive actions on its IT front line.