Customer support

Requirements: 

• Written English (no lower than B2) is a must 
• Spanish knowledge is a strong plus 
• Previous experience in customer support or billing-related roles (6+ months preferred)  
• Familiarity with helpdesk or CRM systems (Zendesk) 
• Ability to work evening shifts (3-4 per week, from 15:00 till 00:00) remotely  
• Good understanding of what makes a customer experience great 

What matters to us: 

• Strong communication skills, even when handling tough or frustrated users 
• Self-management: you’ll work remotely and independently 
• Critical thinking — we’re not looking for someone who just follows scripts 
• A genuine interest in gaming culture — it’s part of our DNA 

Responsibilities: 

• Provide user support via live chat (Discord) and email (Zendesk) 
• Troubleshoot billing and technical issues 
• Escalate complex cases / user’s feedback to the relevant teams when needed 
• Maintain a friendly and helpful tone that matches our brand 
• Share ideas to improve the support experience and internal processes 
• Follow and meet required CS KPIs 
• Report shift status to the team 

What we offer: 

• Up to 15 shifts per month 
• Competitive salary  
• Timely payment of salary (twice a month) 
• Friendly, professional and ambitious team 
• Constant support from experienced Team Leaders within the team 
• Opportunity to build a career and gain an experience that will serve you in a long-term perspective