Customer Success Manager

About us

At OWOX, we believe everyone should have easy access to data. That’s why we created a platform that connects data teams and business users, bridging the gap between business data and decision-makers.

OWOX BI is trusted by over 165k users who collaborate around data marts to make data-driven decisions and grow revenue faster.

Imagine a world where exploring data is as easy as driving a car — without the limitations of public transport (dashboards) or the cost of a private driver (data analysts).

That’s exactly what we provide!

👋About the Role

We’re looking for a Customer Success Manager who’s not afraid to dig deep, ask the right questions, and become a trusted partner to high-value customers. If you’ve ever been the analyst who got what users actually needed, the agency pro juggling clients with ease, or the marketer who knew there had to be a better way — this role is calling.

We believe that great customer success is about more than answering questions — it’s about unlocking value, inspiring confidence, and becoming a trusted partner. You’ll be working with forward-thinking digital teams, who want more from their data — and help them get there.

Your job will be to understand their goals, guide them to wins, and ensure they stick around because they genuinely love using our platform.

💪What you’ll do

• Build relationships with economic buyers — understand their motivation, and know their goals and KPIs.
• Be the strategic partner for senior marketers and digital leads — onboard them, guide them to their first “aha!” moments, and keep that momentum going.
• Make complex things simple — help marketing specialists and analysts get the most from our product, whether it’s setting up the right workflows or showing them smarter ways to report on performance.
• Act as the customer’s voice — gather feedback, spot trends, and work closely with our product and analytics teams to make our platform even better.
• Stay one step ahead — proactively manage relationships, monitor customer health, and ensure they get value month after month.

• Own the outcome — whether it’s retention, satisfaction, or expansion — you’ll play a key role in driving impact for both the customer and the company.

   

🔎What we’re looking for

• 3+ years of experience as a Customer Success Manager, Marketing Manager, or Digital Analyst in a customer-facing role.
• High proficiency in written and spoken English (level Upper-Intermediate or higher). You’ll be speaking with customers around the globe.
• A natural communicator — you can clearly explain ideas, lead conversations with confidence, and make users feel heard and supported.
• Strong critical thinking — you know how to get to the root of the problem and won’t stop at “good enough”.

• Self-driven and proactive — you spot opportunities before they become issues and love taking initiative.

   

☺️You’ll feel right at home if you

• Used to be an analyst or worked in sales and know what end users really need.
• Worked in a marketing agency and want to bring your client relationship skills into a product company.
• Were once “on the other side” — a marketer, product or digital manager who knows what makes a product truly useful.
• Have experience with tools like GA4, Looker Studio, BigQuery, or product metrics like MRR and retention.

• Enjoy startup dynamics and cross-functional teamwork.

   

🤝What we offer

• A wide variety of projects and real challenges — every customer comes with a different context, goals, and opportunities. Boredom is not on the menu.
• Direct impact on how client projects evolve — you’re not just responding to requests, you’re a trusted advisor helping shape real decisions.
• A real voice in product development — your feedback from the field helps shape what we build next.
• Freedom to bring your ideas to life — if it makes sense, we test it; if it works, we scale it.
• A smart and friendly team, where curiosity, ownership, and collaboration are genuinely valued.
• Zero bureaucracy — we trust you to own your work and make decisions.
• Flexible schedule and remote-friendly culture — we care about outcomes, not hours.

At OWOX, you will discover a great environment for professional growth, a supportive atmosphere, and the opportunity to collaborate with experts in their field.