Customer Support and Payment Agent
Milliorize provides end-to-end platforms and services for the iGaming industry. Our focus is delivering Social Casinos with superior player experiences using gamification, customisation, and cutting-edge tech. Our solutions cater to the specific needs of any iGaming operator, creating an engaging environment for players. We are passionate about the future of iGaming and take pride in providing a competitive edge to our players.
💥About the Role
We're looking for a Part-time Customer Support Agents to join our partner team. This role is focused on providing exceptional support to our players, managing payments, and helping ensure a seamless gaming experience. If you have experience in customer support, strong problem-solving skills, and a proactive mindset, we'd love to hear from you.
We are hiring for two part-time positions to cover the weekends:
- Night Shift (CET): Saturday-Sunday from 20:00 to 08:00
- Morning Shift (CET): Saturday-Sunday from 08:00 to 20:00
☄️Type of cooperation: Part-time cooperation, remote
👨🏻💻Key Responsibilities
- Provide daily support to players via chat, email, and phone.
- Troubleshoot player issues and collaborate with internal teams to find solutions.
- Provide accurate information about our products and services.
- Work with other teams to coordinate promotional offers and inform players about new features and events.
- Ensure a high level of customer satisfaction.
- Thoroughly document all customer interactions in our internal system.
- Act as a voice for our players, collecting feedback and communicating it to relevant departments for product improvement.
- Assist with customer onboarding and verify KYC documents.
- Process customer payments and resolve any transaction-related issues.
- Conduct research on customer profiles, including bonuses, deposits, transactions, and wagering.
✨Required Skills & Experience
- 2+ years of customer support and payment experience in the iGaming industry.
- Fluent in English (both written and verbal) is a must.
- Proficiency in Russian is required (Ukrainian or Polish is also acceptable).
- Experience with tools like Talktwo and Sumsub.
- Experience handling customer payment requests.
- Experience with payment tools like PIQ and various payment providers is a strong asset.
⚡️Nice to Have
- Knowledge of risk and fraud prevention processes.
💫Who will you have the opportunity to meet during the hiring process (stages): HR interview, Tech Interview, Management interview
🌟Why Join Us?
- Be a part of a collaborative and innovative team.
- Work on impactful projects with a global reach.
- Opportunity to take ownership and implement your ideas to drive real results.
What we can offer you:
- We have stable and highly-functioning processes – everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals.
- You will have enough independence to make decisions that can affect not only the project but also the work of the company.
- We are a team of like-minded experts who create interesting products during working hours, and enjoy spending free time together.
We have a 3-month adaptation period to ensure a smooth transition, and we conduct annual performance reviews to help track your growth using a skills map.