Customer Relationship & Delivery Manager

We’re GenAI.Works: the world’s largest AI community, with over 10 million members worldwide.
Our mission is to help builders, creators, and lifelong learners master the future of AI.
We’re an AI-driven startup creating cutting-edge products across media, education, tools, events, and content. Through our platform, we offer industry-leading courses designed to equip storytellers, technologists, and creatives with the skills to thrive in the AI era.
About the role:

We are seeking an enthusiastic and detail-oriented Customer Relationship & Delivery Manager to join our dynamic team. The ideal candidate will possess excellent communication skills, an easy-going attitude, and a passion for managing client relationships. This role involves client onboarding, project delivery coordination, ensuring customer satisfaction, and managing content schedules effectively.
As a fast-growing startup, we thrive on innovation and agility. The candidate must be prepared to embrace the fast-paced, ever-changing startup culture, demonstrating flexibility, adaptability, and a proactive approach to challenges.
Responsibilities:

Client Onboarding and Support:

• Communicate with clients to understand their needs and assist them in onboarding.
• Coordinate and manage content submission and publishing on our media platforms.
• Provide clients with feedback and updates on their content.
• Collaborate with the content team to ensure timely and accurate content delivery.
• Share links to clients for their published content.

Communication and Reminders:

• Keep clients informed about upcoming content deadlines and package features.
• Maintain consistent communication to ensure client satisfaction throughout the project lifecycle.

Operational Tasks:

• Support various operational tasks to assist both the team and clients.
• Ensure smooth and efficient project execution to meet client expectations.

Requirements:

• Bachelor’s degree in Business Administration, Communications, Marketing, Project Management, Language Studies, or a related field. Equivalent professional experience will also be considered.
• 1 year or more of experience in Customer Success
• Experience working with US-based clients
• Strong background in customer service and relationship-building, emphasizing effective communication and problem-solving skills.
• Experience working remotely in an English-speaking environment is highly desirable.

Nice to have :

• Familiarity with or an interest in artificial intelligence (AI) is a plus but not mandatory.
• Previous experience in media or public relations companies is considered an advantage.

If you’re passionate about delivering outstanding service and ready to join an innovative startup, please submit your resume and contact information. We look forward to hearing from you!