Customer Support Manager

We’re looking for a proactive and detail-oriented Customer Support Manager to lead and optimize our customer service operations. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

Responsibilities:

• Oversee and manage daily customer support operations via email
• Monitor response times, support quality, and customer satisfaction
• Handle escalated issues and develop strategies for improving workflows
• Create and maintain support documentation and internal SOPs
• Train, mentor, and manage a small team of support agents

Requirements:

• Excellent written English communication skills
• Proven experience in customer support, preferably in e-commerce
• Strong organizational skills and attention to detail
• Comfortable working remotely and independently
• Familiarity with tools like Gmail, Shopify, and Zendesk (or similar platforms)
• German is a plus.

What We Offer:

• Long-term collaboration opportunity
• A collaborative and growing team environment