Customer Support and UX Researcher

Hey there! 

We’re Smartist, the #1 art visualization app that empowers artists to create stunning, realistic mockups of their work in minutes.We’re looking for a Customer Support Manager who’s passionate about helping users and eager to understand their needs on a deeper level.

If you're someone who naturally digs deeper into user feedback, notices patterns in complaints, and wants to help build a better product — read on.

What you’ll do:
 

• Be the first line of communication with our users — via email, chat.,
• Troubleshoot user issues and provide fast, friendly, and effective solutions
• Collect, analyze, and organize user feedback to help inform product decisions
• Collaborate closely with the Product and Design teams
• Optionally: conduct 1:1 user interviews and help facilitate user testing sessions

What you’ll need:
 

• 2+ years of experience in customer support, community management, or a related role
• Strong communication skills, both written and verbal
• Empathy, patience, and the ability to stay cool under pressure
• Curiosity about user behavior and willingness to dig into the “why” behind problems
• Bonus: experience or interest in UX research, conducting interviews, analyzing patterns

What you’ll get:
 

• Competitive compensation based on your experience and skillset
• Flexible working hours and fully remote setup
• A direct impact on the experience of thousands of artists
• Close collaboration with the founder and a product-led team
• A chance to grow beyond support — into product, research, or operations