Technical Support Engineer (Intern/Junior) Offline

We are seeking a Technical Engineer Intern to support the B2B SaaS service for project management.

This is a fantastic opportunity to launch your career in IT tech support, gain hands-on experience, and work in a collaborative and supportive environment. If you complete the internship successfully, you will have the chance to continue your journey with our team for at least 1 year.

For this internship, you need to have:

— Understanding of Windows\Linux installation; 

— Understanding of Firewall configuration, web servers concept (IIS), TCP and other IP protocols;

— Understanding of Deployment Process flow and SDLC;

— Technical problem-solving and analytical skills;

— Communication skills joint with the stress resistance;

— Excellent English writing & verbal skills;

— Ability to learn, self-organize, and act proactively.

Preferred to have:

— Understanding Agile (e.g. SCRUM) methodologies;

— Planning skills;

— Details and Target orientation;

— Self-control and time management.

In this position, you will be:

— Monitor the application’s error messages daily; 

— Perform monthly monitoring and system health verification;

— Install\update system environments;

— Proceed with the initial Service Change Request for further escalation on the appropriate level;

— Handle break/fix, configuration issues, troubleshooting, and software installations to provide RCA (Root cause analysis) for assigned Service Request;

— Regular updates for the assigned incidents for the engineer.

Our selection process includes:

— HR interview;
— Tech interview;
— Final interview with the founders of the company;

— Offer.