Payment Collector

​​We are looking for a detail-oriented Payment Collector with solid experience working with the US market. It is a fully remote position, with overlapping 9am - 6pm EST New York time zone. You will need high-speed internet and a reliable home office setup.

What skills you need:

• Proven experience as a Payment Collector, Accounts Receivable Clerk, Specialist.
• Ability to communicate with clients in English.
• Strong ability to collect outstanding payments and secure overdue receivables.
• Proven negotiation and follow-up skills to ensure timely payment recovery.
• Knowledge of accounting principles and financial reporting.
• Knowledge of CRM systems like HouseCall Pro, Jobber, QuickBooks, Monday is a huge plus

What you will do:

• Communicate with clients via phone and email regarding outstanding payments or discrepancies.
• Generate and issue accurate invoices to customers in a timely manner.
• Monitor accounts to identify overdue payments and follow up with clients.
• Record and reconcile incoming payments (checks, credit cards, bank transfers).
• Maintain customer records and update payment details in the accounting system.

How to measure success for this role:

• % of overdue payments successfully collected within the target time frame.
• Average time to resolve billing discrepancies or client disputes.
• Accuracy and timeliness of data entered into the CRM or accounting system (HouseCall Pro, Jobber, QuickBooks, etc.).

What we offer:

• 2000 USD a month
• Remote work
• Open feedback culture and transparent communication
• Budget and support with implementation, systematization, or any other resources needed for the job
• Minimal bureaucracy and streamlined processes

What the candidate process looks like:

1. Interview with a recruiting team 
2. Interview with hiring manager 
3. Offer