Middle Operations Manager (with experience in IT) Offline

We are looking for a highly organized and detail-oriented Delivery Operations Manager to join our team. This role plays a key part in supporting delivery excellence and financial performance across multiple client accounts. You will play a key operational role within the delivery unit — ensuring efficient resource utilization, clean financial operations, and timely, high-quality reporting.

Key responsibilities

• Partner with teams and delivery leadership across the unit to ensure smooth operations and data accuracy.
• Plan and monitor resource utilization based on contracts; proactively allocate available resources to billable roles.
• Develop, update, and track contracts using SAP.
• Manage and track client project portfolios — including budgeting, forecasting, and resource planning.
• Prepare and distribute weekly/monthly reports for internal and client-facing purposes; manage client approval workflows.
• Identify and resolve gaps in time tracking and billing processes to ensure high-quality data.
• Provide operational support to help delivery leadership stay aligned with delivery and financial goals.
• Support monthly financial closure routines and assist managers with related processes and issue resolution.
• Respond to client inquiries and resolve billing issues promptly and professionally.
• Create and maintain operational spreadsheets and dashboards to support data-driven decision-making.
• Maintain consistent communication with stakeholders regarding budget status and delivery health.
   

Requirements

• Upper-Intermediate English (written and spoken)
• 2+ years of experience in operational management, analytics, or delivery support roles
• Degree in Finance, Economics, or a related field is a plus
• Strong knowledge of Microsoft Office, especially Excel (pivot tables, data analysis, etc.)
• Strong coordination, organizational, and problem-solving skills
• Excellent attention to detail and an analytical mindset
• Ability to work with multiple teams and stakeholders simultaneously
• Systems thinking — ability to navigate between portfolio, project, and team-level processes
• Understanding of business communication and professional ethics

What we offer

• Paid training programs and English/Spanish language courses
• Medical insurance, sports program compensation, pet care and other benefits compensation program, which can be selected by each employee according to personal preferences
• Comfortable working hours
• Awesome team events and a wide variety of knowledge sharing opportunities