Payment Operations Specialist (Conversion Manager) Offline

About the Role:

We are launching a new iGaming project and looking for a Conversion Manager to lead the optimization of payment flows, improve approval rates, reduce transaction failures, and ensure a seamless user payment journey. 

You will be responsible for analyzing conversion metrics, managing PSPs, identifying friction points, and proposing solutions that directly impact revenue and user experience.

     Key Responsibilities:

     Conversion Monitoring & Optimization

• Monitor payment conversion across regions, methods, and providers
• Analyze decline reasons (issuer blocks, fraud, technical errors)
• Optimize payment routing to improve approval rates
• Identify and evaluate new PSPs and alternative payment methods

     Fraud & Risk Management

• Monitor suspicious activity in coordination with the Anti-Fraud team
• Evaluate fraud and chargeback metrics and propose mitigation strategies
• Adjust limits and rules to balance risk and conversion

     Payment Infrastructure Oversight

• Manage relationships with PSPs and aggregators
• Support technical integration of new payment methods
• Reconcile PSP reports with internal transaction data

     Analytics & Reporting

• Build reports and dashboards on payment funnel performance
• Conduct root cause analysis of underperforming channels
• Provide regular reporting on key metrics: Net Deposits, Approval Rate, Chargeback Rate
   

     Requirements:
 

• 1–2 years of experience in payment operations, analytics, or optimization
• Hands-on experience with PSPs, acquirers, or processors
• Solid understanding of online payment mechanics (payouts, chargebacks, fraud)
• Experience in iGaming, FinTech, or eCommerce is a strong advantage
• Proficiency in BI tools (Power BI, Tableau, Looker, etc.)
• Strong Excel skills and comfort with financial and payment reporting
   

     Nice-to-Have:
 

• Experience with Indian payment systems (UPI, PhonePe, PayTM, GPay, etc.)
• Familiarity with Tier 3 markets and high-risk payment environments
• Knowledge of anti-fraud systems and risk management thresholds
• Understanding of key iGaming metrics (GGR, NGR, Net Deposits)

• Technical understanding of payment API integrations
   

  Why Join Us
   

• Be part of a brand-new product launch in a high-growth industry
• Work in a fast-paced international iGaming environment
• Collaborate with professionals across development, design, and product
• Grow your career with ownership and impact

• Enjoy full remote flexibility and competitive compensation