Onboarding Manager Offline

We’re looking for an Onboarding Manager to join our dynamic team, ensuring a seamless onboarding experience for our clients using tools like Jira, Airtable, and AI-driven solutions.

Responsibilities

• Manage the onboarding process: collect client documents and transfer them to the compliance team.
• Prepare contracts, assign tasks to the Legal team for review and amendments, and oversee the process until signing.
• Coordinate client websites with providers and enter relevant data into the database (Airtable).
• Assign tasks to the technical department for account registration and terminal setup.
• Monitor deadlines for document submission and onboarding responses, ensuring timely task completion.
• Leverage AI models to optimize onboarding workflows, analyze client data, and enhance process efficiency.

Requirements

• Experience with Jira (creating and tracking tasks) is mandatory.
• Experience with Airtable is a plus.
• English proficiency at Intermediate level or higher (for business communication).
• Bachelor’s degree in Business Administration, Management, or a related field is a plus.

Skills

• Proficiency in Jira for task creation and tracking.
• Strong organizational skills and attention to detail.
• Ability to manage processes and meet deadlines.
• Familiarity with AI tools for process automation or data analysis is a plus.

Competencies

• Attention to detail, organization, and proactivity.
• Ability to work under tight deadlines.

Personal Qualities

• Responsibility and excellent communication skills.
• Problem-solving mindset and dependability.
• Structured approach to tasks and processes.