Onboarding Manager
We’re looking for an Onboarding Manager to join our dynamic team, ensuring a seamless onboarding experience for our clients using tools like Jira, Airtable, and AI-driven solutions.
Responsibilities
- Manage the onboarding process: collect client documents and transfer them to the compliance team.
- Prepare contracts, assign tasks to the Legal team for review and amendments, and oversee the process until signing.
- Coordinate client websites with providers and enter relevant data into the database (Airtable).
- Assign tasks to the technical department for account registration and terminal setup.
- Monitor deadlines for document submission and onboarding responses, ensuring timely task completion.
- Leverage AI models to optimize onboarding workflows, analyze client data, and enhance process efficiency.
Requirements
- Experience with Jira (creating and tracking tasks) is mandatory.
- Experience with Airtable is a plus.
- English proficiency at Intermediate level or higher (for business communication).
- Bachelor’s degree in Business Administration, Management, or a related field is a plus.
Skills
- Proficiency in Jira for task creation and tracking.
- Strong organizational skills and attention to detail.
- Ability to manage processes and meet deadlines.
- Familiarity with AI tools for process automation or data analysis is a plus.
Competencies
- Attention to detail, organization, and proactivity.
- Ability to work under tight deadlines.
Personal Qualities
- Responsibility and excellent communication skills.
- Problem-solving mindset and dependability.
- Structured approach to tasks and processes.
Published 30 June
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