Head of Payment Operations Offline

We are seeking a Head of Payment Operations who will ensure seamless deposits and withdrawals, integrate Tier-1 Payment Service Providers (PSPs), manage AML/KYC compliance, and continually enhance conversion while minimizing risk and fraud. 
 

Key Responsibilities

• Integrate and manage PSPs (Gigadat, Interac, crypto gateways, cards, etc.).
• Own payout flows: fees, limits, risk checks, velocity rules.
• Configure rule-based and machine learning (ML) fraud filters; set alert triggers and service-level agreements (SLAs).
• Collaborate with Legal on all AML/KYC requirements for CA, EU, and Australia.
• Deliver weekly reports on FTD conversion, error rates, chargebacks, and delays.
• Collaborate with Product & Support to refine the payment UX and enhance approval rates.
   

Required Skills

• 3+ years of experience running payment operations in iGaming or fintech.
• Proven experience working with Tier-1 PSPs, particularly in Canada, the EU, and Australia.
• Hands-on launch of payout systems, fraud-rule tuning, and dispute handling.
• Firm grasp of payment analytics, fraud patterns, and jurisdictional risks.
• Fluent English for provider negotiations.
   

Nice to Have

• Experience with crypto on-/off-ramps & blockchain analytics.
• Prior build of Gigadat or Interac cash-out flows.
• Knowledge of card-scheme chargeback mitigation (Visa / Mastercard).
   

Hiring Process

1. 45-min intro call with our Talent Acquisition Manager — culture & high-level fit.
2. 60-min strategy call with TA + CEO — deep dive into your hard skills & roadmap.
3. Offer (typically within 48 hours). 
    

We Offer

• Competitive net salary + quarterly KPI bonus (USD/EUR).
• Fully remote role with flexible core hours.
• Paid vacation days and sick leaves.
• Extra days off for birthdays, family events and national holidays.
• Mac/PC budget, modern tool stack.
• Startup speed with enterprise-level resources and marketing budget.
  
  Join our passionate and talented team and be at the forefront of transforming the iGaming industry with groundbreaking live tech solutions. If you’re a visionary professional eager to shape the future of iGaming, we invite you to apply and drive our continued success in this dynamic market.