Customer Success Manager

Key Responsibilities:

✅ Own the end-to-end customer journey, from onboarding to renewal and expansion.
✅ Build strong relationships with clients, understanding their goals and ensuring they achieve success with our product.
✅ Proactively identify risks and opportunities, addressing challenges to reduce churn and drive upsell/cross-sell.
✅ Collaborate with Sales, Product, and Support teams to advocate for customer needs and improve their experience.
✅ Track and analyze customer health metrics (NPS, usage data, satisfaction) to drive engagement strategies.
✅ Gather and relay customer feedback to internal teams to shape product development and improvements.

Requirements:

✔️ 1+ years of experience in Customer Success, Account Management, or a similar client-facing role.
✔️ Strong communication and presentation skills—ability to explain complex topics clearly.
✔️ Experience working with CRM tools (e.g., HubSpot, Salesforce) and customer success platforms.
✔️ Data-driven mindset with the ability to interpret metrics and act on insights.
✔️ Problem-solving attitude and ability to manage multiple priorities.
✔️ Fluent English (additional languages are a plus).