Lead Technical Writer (Networking)

Description

Broadband team works on 2nd generations of Harmonic (NASDAQ:HLIT) Cable Access products: actively developing the industry’s first software-based CCAP solution (“Cable OS”) and cloud native CMTS.

These solutions allow cable operator companies to deliver IP-based data, video, and voice services to millions of customers. Focus is given to CableOS, which will allow it to get rid of the existing HW equipment and migrate to the cloud, saving customers the enormous expenses for the support of HW network equipment.

The system is based on microservice architecture and is running on general-purpose CPUs. It doesn’t require using ASICs and makes it possible to run the SW both on the bare metal servers as well as on the private cloud infrastructure. CableOS is a pioneer in DOCSIS software-defined networking (SDN), with all the benefits it gives to the service providers.

GlobalLogic team is involved in development, manual and automated testing, as well as in solution integration at customers’ headend and further technical support 24/7, providing professional services for Customers.

Requirements

• 5+ years of experience as a technical writer (preferably in the telecommunications industry);
• Strong leadership skills, ability to build and maintain a high level of team collaboration with other company departments;
• Experience in extending a team and building processes from scratch and/or improving current ones;
• Experience documenting command-line tools, SDKs, APIs, or DevOps workflows;
• Strong understanding of telecom technologies, protocols, and standards;
• Proficiency in technical writing tools such as Oxygen, DITA, XML, Markdown, and authoring suites;
• Ability to translate complex technical information into clear and concise language;
• Experience creating and managing technical documentation for diverse audiences;
• Familiarity with version control systems (e.g., Git);
• Strong attention to detail and organisational skills.

Job responsibilities

• Leading a team of technical writers dedicated to different products within one company;
• Defining pain points in the current team workflow and addressing them by introducing a new process and work approaches;
• Plan, design, and develop technical documentation for telecom products and services;
• Revise and update existing documentation based on feedback and product changes;
• Introduce and maintain a team’s responsibility of ensuring documentation adheres to product style guides and standards;
• Manage documentation repositories and ensure version control;
• Interview SMEs to gather technical information;
• Close collaboration with engineering, release/product management, and support teams;
• Create diagrams, illustrations, and other visual aids to enhance understanding;
• Conduct peer reviews and demos with Stakeholders of the documentation for accuracy and quality;
• Stay updated with industry trends and emerging technologies in telecom, especially AI.