Trainee/Junior Technical Support Engineer

Hello! 🚀  We’re looking for a Technical Support Engineer to join our team and help ensure seamless operations across our internal systems and products. You’ll be the first line of support, assisting employees with technical issues, managing requests in Jira Service Management and Microsoft Teams, and working with our internal CRM. 

If you’re tech-savvy, eager to learn, and ready to dive into troubleshooting and problem-solving, this role is for you! 

Let’s keep things running smoothly together!

REQUIREMENTS

• A genuine desire to learn and explore new technologies.
• Curiosity and a proactive approach to solving unfamiliar problem.
• English proficiency at Intermediate level or higher.
• Previous experience in technical support is a plus, but not required — we value motivation and a willingness to grow!

NICE TO HAVE

• Experience working with and configuring CRM systems;
• Familiarity with Jira Service Management or similar ticketing systems;
• An understanding of how IP telephony works. 

RESPONSIBILITIES

• Receiving and processing employee requests via Jira Service Management and Microsoft Teams related to various internal products.
• Working with the internal CRM system: setting up calls, diagnosing issues, and resolving technical problems.
• Communicating with IP telephony providers: configuring new trunks and troubleshooting existing ones.
•  Investigating and resolving IP telephony-related complaints from company managers.