Client manager

You know how to:

• Support people when they’re stressed;
• Hear what’s not being said out loud;
• Spot problems before they appear;

• Love people and Google Sheets equally.

  
  Key Responsibilities

• Daily communication with 12 creators: answering questions, offering support, coordinating tasks;
• Reminding them about deadlines, clarifying content details, tracking execution of the content plan;
• Monitoring overall emotional atmosphere: mood, potential burnout signs, team well-being;
• Helping find solutions based on individual creator requests;
• Reviewing and analyzing account performance (and working on improvements);
• Preparing content for publication across creator accounts;
• Collecting, reviewing, and handing off content from creators to production and sales departments;
• Working with trackers: monitoring content readiness status, updating base data for custom prep;
• Making corrections, clarifying requests, and maintaining content quality;
• Documenting issues and escalating them to the GH team when needed;
• Passing relevant updates to other teams (sales, production, etc.);
• Working in CRM systems and Google Sheets: filling out checklists and creator profiles ("passports");
• Preparing weekly reports on creators for internal analytics;
• Joining team plannings and sync-ups.

What we offer:

• Fully remote work — work from anywhere;
• Support and guidance at every stage;
• Salary in USD.