QA and Customer Support Specialist

Chessiverse is an online chess platform where players can challenge lifelike chess bots with unique personalities, styles, and backstories. From casual games to structured training, we’re reimagining online chess with engaging characters, dynamic challenges, and premium learning experiences. We’re a small, fast-moving team passionate about making chess more fun, personal, and rewarding for players of all levels.

We’re looking for a structured and communicative QA & Customer Support Specialist to help streamline our product development and ensure a smooth experience for our users. Your job will be to serve as a critical bridge between the development team and end users — verifying that features meet specs, catching bugs early, and handling customer inquiries and issues.

This is not a technical or developer role (although technical knowledge is a plus) — instead, we need someone who is detail-oriented, understands product specs, and can communicate clearly with both users and the team.

Quality Assurance

• Review pull requests and features to verify they meet specifications before they reach the final review stage
• Check functionality across supported resolutions and browsers
• Ensure acceptance criteria are in place and fulfilled for each ticket
• Reproduce, document, and prioritize bugs before reporting them to developers
• Flag unclear or incomplete developer tasks and suggest improvements

Customer Support

• Respond to basic user questions and provide timely support
• Create clear, actionable bug tickets based on user feedback
• Identify patterns or recurring issues and raise them proactively
• Help document known issues, feature explanations, and support FAQs

What You’ll Need

• Strong communication skills (written and verbal)
• Structured and detail-oriented mindset
• Good understanding of how to read and follow feature specs
• Ability to spot UI/UX inconsistencies or functionality gaps
• An AI-first mentality to ensure we automate what we can and leverage AI in general to streamline and improve our workflows.
• Bonus: Experience with QA tools, support systems (like Intercom or Zendesk), or working in agile teams

What You Won’t Need

• No need to write automated tests or code
• No advanced technical/development background required
• No deep system debugging — just functional validation and communication

Why This Role Matters

This role will free up valuable time for the development team and ensure a higher standard of quality and responsiveness for both internal workflows and end-user experience. You’ll help us move faster and catch issues before they become real problems — both for us and for our users.