Retention Manager (email, SMS, push) to $2200

About Us
At Mamma Mia Covers LLC, we don’t just sell home products — we deliver comfort, style, and functionality to every interior. Since 2018, we’ve been building a next-generation home & living brand for the U.S. and Canadian markets as the #1 global distributor and top-priority partner of the Italian factory Paulato.

Our signature product — stretch-fit slipcovers — is protected by an international patent and offers a unique blend of design and innovation unmatched in the market.

Why We Stand Out

We’ve been recognized as one of the fastest-growing companies in the U.S. according to Inc. 5000 in 2023, and were nominated as: 

• Top 50 fastest-growing companies in the Consumer Products category in the U.S.
• Top 100 fastest-growing companies in Florida
• Ranked among the Top 1000 fastest-growing private companies in the US 

Each month, our team of 30+ professionals processes over 4,000 orders through platforms like Amazon, Shopify, and others, combining automation, data, and human creativity. We work remotely or hybrid, use smart tools (Asana, AI, ShipStation etc.), and foster a transparent, empowering environment where growth and ownership go hand in hand.
 

We are currently looking for a responsible and motivated Retention Manager who will take charge of developing and implementing customer retention strategies, automating marketing communications, and optimizing the Customer Journey to increase LTV and Retention Rate.
 

What We Offer

Financial Stability

• Competitive salary in USD
• Timely and regular payments
• Compensation for accounting services (for contractors/PE)

 Flexible Work Format

• Remote or hybrid work options
• Full-time employment tailored to your work pace
• Transparent, paid 2-month probation period

Growth & Support

• Coverage of professional courses and certifications
• Access to educational resources
• Freedom to implement new tools and processes

Care & Comfort

• Clear vacation policy
• Extra days off for important personal events
• A day off on your birthday 
• The supportive team where your contribution is truly valued
  
  What We Expect from Candidates:
• At least 1 year of experience in e-commerce retention marketing (email, SMS, push).
• Proficiency in Klaviyo, Attentive, Shopify, and Triple Whale.
• Strong analytical thinking: working with data, identifying growth opportunities, and optimizing processes.
• Experience with AI tools for content personalization.
• Experience in creating automated marketing campaigns.
• Basic skills in Figma for email template design and writing technical specifications.
• Experience collaborating with marketing teams, copywriters, and designers.
• Upper-Intermediate English level (or strong B1).
   
• Key Responsibilities:
• Development and implementation of retention marketing strategies (email, SMS, push).
• Create automated marketing campaigns for Klaviyo and Attentive.
• Customer segmentation and personalized communication based on Shopify and Triple Whale data.
• Optimization of Customer Journey Map to increase customer engagement.
• A/B testing to improve the effectiveness of email and SMS campaigns.
• Analysis of LTV, AOV, and Retention Rate, with developing strategies for their growth.
• Collaboration with the marketing team to create high-quality content.

• Utilizing AI tools for personalization and marketing process optimization.
   

  Why Choose Us?
  At Mamma Mia Covers, we create an environment where your skills can develop and bring real benefits to our clients. We value reliability and innovation, supporting each individual on their path to professional growth. If you resonate with our values of reliability and creativity and want to grow with us, we look forward to receiving your resume!