HR Generalist

We are looking for an experienced HR Manager for CareBiller Department, one of our projects, which is opening an office in Lviv. 

You will be responsible for building and optimizing HR processes for a fast-growing team that provides support to US healthcare clients. This includes full-cycle onboarding, performance management, employee engagement, and development initiatives. 

This role is perfect for someone who enjoys working independently, has experience in building and managing HR processes from scratch, and is ready to improve and adapt to existing systems. 

Requirements: 

• 5+ years of experience in HR — preferably in the roles of HR Manager or HR Generalist with administrative responsibilities; 
• Proven experience in setting up and managing HR processes and policies independently in non-IT outsourcing, medical billing, Call Center, Contact Center, Business Process Outsourcing, Customer Support, Outsourcing teams; 
• Experience in office administration or operational support functions; 
• Experience in building or scaling HR and operational infrastructure from scratch; 
• Strong organizational and multitasking skills, with attention to detail; 
• Proactivity, responsibility, and the ability to work autonomously without micro-management; 
• Intermediate or higher English level (B1+); 
• Strong communication skills and business writing; 
• Advanced MS Office user (Excel, PowerPoint, Word), experience with SharePoint, MS Teams, and the ability to learn additional tools; 
• Readiness to work in the office. 

Nice to have: 

• Experience in medical support companies. 

What will your role look like? 

You will take on a dual role that includes HR management and office operations at our new Lviv location: 

HR responsibilities: 

• End-to-end employee lifecycle management: onboarding, adaptation, Learning and Development, events, offboarding; 
• Customizing and implementing existing HR documentation, policies, and internal programs. You will receive all available company documentation, policies, and onboarding materials;  
• Ensuring compliance with labor law and internal standards; 
• Building engagement and retention programs, supporting corporate values; 
• Collaborating with internal recruiters and IT administrator; 
• Organizing onboarding, internal activities and team buildings; 
• Supporting and evolving feedback culture and internal communication practices. 

Office management responsibilities: 

• Managing daily office operations in the Lviv office; 
• Handling the procurement of necessary office supplies and equipment; 
• Opening and closing the office, maintaining order and productivity in the space; 
• Communicating with local vendors and service providers; 
• Ensuring a comfortable and efficient office environment for all team members. 

We offer: 

• Competitive salary according to your experience and role; 
• 20 working days of paid vacation and paid sick leave; 
• Schedule: 5/2, 8-hour working day (40 hr per week); 
• All official Ukrainian holidays are days off; 
• Free English classes and access to paid courses or certifications; 
• Psychological support (coach/therapist); 
• Career development plan and mentoring; 
• Workshops; 

• Friendly, professional team and a chance to shape the new office and local culture from day one. 

   

Hiring process: HR Technical Interview + PI testing  + Interview with Chief Operational Officer +Interview with CEO 

Medbilling (CareBiller) - is a trusted leader in providing long-term care (LTC) medical billing services. With a focus on accuracy, dedication, and delivering measurable results. Our team of experienced professionals ensures seamless billing operations for our clients, allowing them to focus on their core services while we handle the complexities of billing and collections. At CareBiller, we believe in empowering our employees through continuous learning, career development opportunities, and a collaborative work environment. Our vision is to revolutionize the medical billing landscape by leveraging technology, enhancing efficiency, and fostering strong client relationships. Join us to be part of a dynamic team committed to excellence and innovation. 

Join our team ! 

*By submitting your resume for this position, you consent to the use of your personal data in accordance with the current legislation of Ukraine. If your application is successful, we will contact you within 1–3 business days.