Customer/Technical Support Offline

We are an international product IT company specializing in software for Forex/Crypto/Stock traders. We are looking for a Technical Support Specialist to join our team and handle user inquiries related to our products.
 

Requirements

• Experience in the Forex trading is a must ;
• Experience in implementing and improving a technical support system within a company;
• Management experience;
• Written and spoken English at Upper-Intermediate level or higher;
• Understanding of user request handling principles (systematization, urgency level determination, prioritization, etc.);
• Ability to understand and work with technical documentation;
• Friendliness and the ability to communicate politely, even with difficult customers;
• Clear communication skills;
• Technical mindset;
• Ability to independently find solutions to problems;
• Responsibility and stress resistance;
• Ability to learn quickly;
• Willingness to work in a shifted schedule;
• Stable internet connection.
   

Additional benefits

• Written Japanese (+$200 to salary);
• Written Spanish (+$50 to salary).
   

Responsibilities

• Analyze and improve the existing technical support system;
• Respond to user inquiries via email;
• Resolve issues of current and potential users via chat;
• Troubleshoot problems via Team Viewer;
• Work on improving text and video instructions on the website (editing existing ones, creating new ones);
• Create bug reports for developers;
• Collect suggestions for product improvements and communicate with software developers to implement these suggestions.
   

What we offer

• Competitive salary and bonuses;
• Salary growth based on skill development;
• Paid vacation (20 days) and sick leave (10 days);
• Interesting projects and personal growth opportunities;
• Gym membership;
• Opportunities for additional training related to your specialization;
• Friendly and welcoming team with a high-level corporate culture.