Ops - Highly Ambitious Startup - Not your average position

(Not Your Average Ops Role)

MISSION STATEMENT

We're not just managing accounts and paperwork; we're architecting the merchant and legal infrastructure to disrupt a $50B industry dominated by financial giants. As our Merchant & Legal Orchestrator, you'll create the systems and relationships that allow our elite team to rapidly scale our merchant base and navigate complex legal landscapes with precision. Your expertise in merchant account management and legal administration isn't just supportive—it's a critical competitive advantage that accelerates our market penetration.

CRITICAL OBJECTIVE

Design and implement merchant account and legal systems that eliminate friction, maximize growth velocity, and create an environment where we can rapidly scale to hundreds of merchants. Your success will be measured by how effectively you onboard and manage merchant relationships, streamline legal processes, and enable the company to operate at 10x the speed of our competitors—not by how well you follow conventional administrative procedures.

THE UNORTHODOX ATHLETE WE NEED

You're not a typical admin who processes paperwork and follows established protocols. You're a merchant and legal innovator who thinks like a founder and acts like an owner. You see opportunities to optimize where others accept bureaucratic delays. You believe most merchant account and legal administration fails because they prioritize risk-avoidance over growth and conventional wisdom over creative solutions.

You've mastered merchant account management and legal administration not because you followed a traditional career path, but because you're obsessed with creating systems that actually work and accelerate business objectives. You make decisions quickly with incomplete information and believe that perfect compliance that slows growth is a competitive disadvantage. You're comfortable with ambiguity and see it as an opportunity to create streamlined processes that enable speed rather than bureaucracy that impedes progress.

WHAT YOU'LL ACCOMPLISH

• Design and implement merchant onboarding systems that can scale to hundreds of merchants with minimal friction

• Create legal entity management protocols that ensure compliance while maximizing strategic flexibility

• Develop merchant relationship management approaches that build loyalty and increase retention

• Anticipate legal and merchant account bottlenecks and proactively solve them before they impact growth

• Build scalable merchant and legal infrastructure that grows with the company without adding bureaucracy

• Take complete ownership of merchant and legal challenges with minimal oversight and maximum accountability

• Establish a culture of merchant-focused excellence that values effectiveness over conventional procedures

 

THE ANTI-RESUME

What we don't care about:

• Your administrative certifications or formal education

• Whether you've worked at prestigious companies

• Your knowledge of every merchant processing system

• If you follow conventional legal administration procedures

• How many years you've been in administrative roles

• Your perfect organization of low-priority documentation

• Whether you've followed a traditional career progression

 

What we actually value:

• Your track record of scaling merchant relationships rapidly and effectively

• Evidence that you've solved complex legal and merchant account problems others thought unsolvable

• Your ability to learn new merchant systems and legal frameworks rapidly when needed

• How you've made merchant and legal decisions that gave businesses a competitive edge

• Your history of taking ownership beyond your job description

• Times you've found creative solutions to legal and merchant account challenges

• Your obsession with maximizing growth velocity, not just documentation completeness

OUR STANDARD

You understand this isn't a 9-to-5 role. You execute with precision and follow through until completion, no matter what. You find creative solutions to merchant and legal problems that seem insurmountable. You believe in making the impossible possible through determination and ingenuity. You're comfortable with minimal direction and maximum responsibility. You're obsessed with results and impact, not process or conventional approaches.

THE KEEPER TEST

We would fight to keep you if:

• You consistently create merchant and legal systems that enable us to move faster than competitors

• You've built merchant account infrastructure that scales beyond initial expectations

• You've demonstrated the ability to make tough merchant and legal decisions independently

• Your approach to merchant and legal administration gives us a competitive advantage

• Your contrarian thinking about merchant and legal processes has opened new opportunities

• You've found ways to achieve 10x more merchant growth with the same resources

• You've consistently challenged and improved our merchant and legal approach

IMPORTANT NOTE

This is not a role for those seeking predictable admin or legal administration work. We're building merchant and legal systems to disrupt an industry, and we expect extraordinary commitment. If you're looking for a 9-5 admin job, this position isn't for you. If you're still interested, prepare to join a team of A-players who are changing the rules of the game.