Сustomer Support and Payment agent
💥About the Product:
Milliorize provides end-to-end platforms and services for the iGaming industry. Our focus is delivering Social Casinos with superior player experiences using gamification, customisation, and cutting-edge tech. Our solutions cater to the specific needs of any iGaming operator, creating an engaging environment for players. We are passionate about the future of iGaming and take pride in providing a competitive edge to our players.
💥About the Role
We are looking for a Customer Support Agent to join our SweepLuxe project, which specializes in customer support and customer’s payments. Knowledge of risk and fraud prevention will be considering as an assets.
☄️Type of cooperation: Full-time cooperation, remote. Working hours from 5:00 pm to 1:30 am CET, including a 30-minute break.
👨🏻💻Responsibilities
-Provide daily support to the players via chat, e-mails and phone.
-Troubleshoot players’ issues and work closely with the internal team to resolve any problems.
-Deliver accurate information about products and services.
-Collaborate with other teams to provide promotional offers and inform players about new game features and events.
-Follow up and ensure a high level of customer satisfaction.
-Document all customer interactions thoroughly in the internal system.
-Act as a voice of our players, collecting their feedback and communicating it to the relevant department for continuous product improvement.
-Assisting with customer onboarding process / Requesting and checking customers KYC documents.
-Process customer payments, along with any issues that arise from the transactions.
-Conducting customer profile research ( bonuses, deposits, transactions, betting, wagering).
✨Requirements
-2+ years of Customer support and payment experience in iGaming.
-Proven experience in customer support in Igaming.
-Experience working with tools like Talktwo and Sumsub.
-Experience working with customer payments requests.
-Experience working with payment tools, such as PIQ and payment providers, will be considered an asset.
-Fluent in English.
⚡️Nice to have:
-Experience working in Malta or Cyprus.
-Knowledge of risk and fraud prevention processes.
💫Who will you have the opportunity to meet during the hiring process (stages): HR interview, Tech Interview, Management interview
🌟Why Join Us?
- Be a part of a collaborative and innovative team.
- Work on impactful projects with a global reach.
Opportunity to take ownership and implement your ideas to drive real results.
What we can offer you:
- We have stable and highly-functioning processes — everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals.
- You will have enough independence to make decisions that can affect not only the project but also the work of the company.
- We are a team of like-minded experts who create interesting products during working hours, and enjoy spending free time together.
- Do you have a friend who is currently looking for new job opportunities? Recommend them to us and get a bonus.
- And what if you want to relax? Then we have 21 working days off.
- What if you are feeling bad? You can take 5 sick leaves a year.
- Want to spend the holidays with your loved ones?We offer 11 paid public holidays a year, so you can take time off and enjoy it with your family.
- Investing in your growth?We’ll cover 50% of the cost for any professional courses, conferences, or training that help you advance your career.
A little more information that you may find useful:
- our adaptation period lasts 3 months, this period of time is enough for us to understand each other better;
- there is a performance review after each year of our collaboration where we use a skills map to track your growth;
- we really have no boundaries in the truest sense of the word — we have flexible working day, remote.
Join our team and help us build something amazing!💥
Send us your CV — we can’t wait to meet you!