Junior Technical Support Engineer to $700 Offline

Looking for a Junior Technical Support Representative to work on a Canadian hosting platform. 

Full-time, remote, long-term (equipment is provided)

Project Description:
Provide technical support for a major client offering hosting services to end-users. Support includes managing a shared hosting platform and assisting with issues related to email, web, databases, DNS, and control panels (in-house, cPanel, Plesk).

Work Schedule:
Mon–Fri, 23:30–08:30 (Ukrainian time)

Responsibilities:

• Respond promptly to customer requests
• Troubleshoot web, email, DNS, and database issues
• Assist with web platform applications
• Set up and troubleshoot mail clients and login/access issues
• Follow support procedures and update customers regularly
• Manage multiple active cases
• Provide Tier 1–2 support and escalate complex issues

• Create internal FAQs and guides

   

Requirements:

• Strong troubleshooting and logical thinking skills
• Customer-focused with great attention to detail
• Upper-Intermediate English (spoken & written)
• Familiarity with support workflows and escalation processes
• Basic knowledge of TCP/IP, DNS, HTTP/S, and networking
• Basic Windows & Linux command-line skills
• Ability to work night shifts