VIP Support Manager

Ready to take the next step in your career with a fast-growing global FinTech team? 

We’re hiring a VIP Manager in Warsaw office and deliver top-notch service to our most valuable clients!
 

What you'll do:

• Build and maintain strong, personalized relationships with VIP clients in the binary options space
• Provide dedicated support via phone, email, and chat, ensuring quick and effective issue resolution
• Understand VIP clients’ trading needs, offer tailored guidance and promote platform features to maximize satisfaction and retention
• Coordinate with sales, product, and risk teams to deliver a seamless client experience and escalate concerns when needed
• Monitor VIP account activity to identify growth opportunities and prevent potential risks
• Manage VIP client onboarding, education, and continuous engagement programs
• Use CRM and internal tools to track interactions, feedback, and client preferences
• Collaborate with marketing to design exclusive VIP offers, bonuses, and events

What we’re looking for:

•  2+ years experience in VIP or key account management, ideally in binary options, trading, or FinTech
•  Excellent communication and relationship-building skills — fluent English (B2+) is a must
•  Strong understanding of financial products, binary options trading is a plus
• Proactive problem solver with a customer-first mindset
•  Comfortable working with CRM systems and analytics tools
• Ability to handle sensitive client data with confidentiality and professionalism
• Self-motivated, detail-oriented, and able to work effectively in an office environment

What we offer:

•  Competitive salary + performance-based bonuses 
•  Work onsite in our modern Warsaw office, Monday–Friday
•  Healthy work-life balance with supportive team culture