Payment Operation Manager Offline

We are a global product company operating in the iGaming sector, with a strong presence across the world. 
We are looking for a technically skilled and responsible Payment Operations Manager who will oversee and monitor payment processes, ensure smooth operation, and maintain high-quality service for our customers. The primary goal is to improve the efficiency of payment operations, swiftly resolve incidents, and collaborate with payment providers.

Key Responsibilities:

• Monitoring payment traffic in real-time and responding to emergency alerts;
• Rapid and accurate rerouting of payment traffic according to instructions and the current status of providers;
• Enhancing response levels to failures and anomalies in processing and promptly notifying internal teams to resolve issues;
• Documenting changes on payment systems, internal distributions, and configurations (cashier, buttons, provider distribution, enabling/disabling, payment flows);
• Analyzing current payment flows, methods, monitoring systems, and provider priorities;
• Announcing critical changes in payment flows;
• Conducting UX quality testing for integrated payment methods, acceptance, and sign-off on technical integrations;
• Creating and tracking bug tickets in JIRA;
• Updating and communicating changes related to payments (temporary shutdowns, new payment method launches);
• Collaborating with other departments includin technical and customer support;
• Resolving issues with providers regarding failed transactions, analyzing reasons for drops in approval rates, and systematic communication with providers about new products.

Key skills:

• At least 1 years of experience in Fintech, E-commerce, or PSP (Payment Service Provider) operations;
• Ability to analyze KPIs (payment approval rate, conversion rate, canceled transactions, timeouts, etc.);
• Experience with JIRA, Excel, and written communication with international clients and partners;
• Understanding of how payment systems work and their components;
• Attention to detail, fast learner, strong analytical skills, and high responsibility;
• Intermediate or higher level of English proficiency.
• Initiative and proactive approach;
• High level of independence and ability to take responsibility.

Benefits:

•Flexible Working Environment: Choose between working at our modern office in the heart of Limassol, Cyprus, or collaborating remotely from a location of your choice.

•Loyalty bonus: Annually distributed bonus in February to express gratitude for your commitment and hard work throughout the year.

•Birthday Treats: Every team member receives a special treat from the company on their birthday, adding a bit of sweetness to your special day.

•Teambuilding and Celebrations: Engage in fun teambuilding activities and corporate parties, celebrating important dates and achievements together.

•Performance Reviews: Regular performance reviews help team members understand their progress, receive feedback, and discuss their goals and development within the company.

•Recognition of Life Events: We celebrate personal milestones such as birthdays, anniversaries, and professional achievements, fostering a culture of appreciation and motivation.

•English Courses: Enhance your professional growth with company-sponsored English courses at Intermediate and Pre-Intermediate levels.

•Professional Development: Opportunity to stay updated with industry trends by attending worldwide exhibitions and conferences.

Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!