Customer Success/Account Manager to $2000 Offline

Location: Remote (Ukraine)

Working Hours: 9 AM – 5 PM EST

About the Role:

We’re looking for a proactive, relationship-driven Customer Success & Account Manager to join our team. In this role, you’ll communicate with both potential and existing customers — leading demos, handling follow-ups, preparing custom Proof of Concepts, and supporting onboarding and ongoing success. You’ll work closely with our US and Canadian clients, becoming a trusted partner in their DocStudio journey.

Key Responsibilities:

- Conduct product demos for potential customers

- Follow up on leads via email, LinkedIn, and calls

- Prepare tailored Proof of Concepts based on use cases

- Lead project setup and onboarding for new clients

- Communicate regularly with existing customers to support adoption and success

- Handle questions, feedback, and light troubleshooting

- Collaborate with internal teams to align on customer needs

Ideal Candidate Profile:

- Fluent in English — confident in calls and written follow-ups

- 2–4 years in a customer-facing role (Customer Success, Account Management, Sales, Pre-Sales or Onboarding)

- Tech-savvy and eager to learn DocStudio functionality

- Proactive, friendly, and organized — a natural relationship builder

- Comfortable managing multiple clients and projects in parallel

- Bonus: experience in SaaS or with international clients

- Available to work 9 AM – 5 PM EST full-time