Retention Manager Offline

🕵‍♀️ Trino Partners is looking for a proactive Retention Manager who will become part of the team and strengthen the product.

🔸 You are definitely right for us if YOU have:

• 3+ years of proven experience in end-to-end CRM campaign management and process ownership;

• solid experience with no-code CRM platforms — Customer.io is a must;

• strong command of English (upper-intermediate or higher), both written and spoken;

• at least 1 year of hands-on experience in the iGaming industry.

🔸 Key Competencies:

• exceptional attention to detail and accuracy in reporting and campaign setup;

• strong analytical mindset and confidence in making data-driven decisions;

• comfort working in dynamic, fast-paced environments with shifting priorities;

• deep interest in customer behavior and a commitment to improving the user journey;

• a creative, performance-driven approach to problem-solving and optimization.

🔸 Your tasks will include:

• develop and deliver effective CRM campaigns using automation tools, closely monitoring performance metrics to drive engagement and continuous improvement;

• work in close alignment with the product and acquisition teams to ensure cohesive marketing efforts;

• develop and manage promos and activities on the platform. Be responsible for retention, churn rate;
• create email sequences, sms, pop-up and in-app notifications including creative copy;

•manage reporting processes, identify needs for new CRM features, and optimize current workflows for efficiency and scale;

• stay informed on the latest CRM technologies and trends, with a particular focus on strategies relevant to Tier 1 markets;

• lead the day-to-day execution of CRM campaigns, maintaining high standards for quality and consistency;

• prioritize and process internal requests from cross-functional teams, validate new features, and support their timely implementation.

🔸 Will be a plus:

• knowledge of Optimove or Smartico.